Experience

Worldwide Hotels Group

• Singapore
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Oct 2011 - Present

  - Respond to guest feedbacks/complaints and ensure corrective actions to resolve their issues/concerns - Maintain close liaison with all other departments to ensure 100% guest satisfaction. Interact with customers on a regular basis throughout the property to obtain feedback on quality on our product, service levels and overall satisfaction. - Lead by example in displaying outstanding hospitality skills in guest relations. - Assist in Supervising all areas of the front office on standard operating procedures and maintains open, collaborative relationships with employees and lead by example within team. - Experience in crisis management- E.g: Injury to guest, Police intervention, Rude and rowdy guest. Show less