Tendelanani Daudzhi
CRM | Email Marketing specialist at Quazar at Quazar- Claim this Profile
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English Native or bilingual proficiency
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German Limited working proficiency
Topline Score
Bio
Credentials
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Google Digital Skills For Africa
Google Digital GarageJun, 2020- Nov, 2024
Experience
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Quazar
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South Africa
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Advertising Services
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1 - 100 Employee
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CRM | Email Marketing specialist at Quazar
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Aug 2022 - Present
Setup email campaigns. Content supplied.SQL/ Tableau/PowerBI: Setup and manage audiences / data extensions (Salesforce).Upload and manage files on servers.Modify any changes using Photoshop.Assisting Client Service Executive with Testing & Reporting.Hubspot, HTML, CSS codingEmail Management Software (Mailchimp / Everlytic/ Salesforce). Tags / Segments / Customizing mail / Mail merge.Photoshop skills Setup email campaigns. Content supplied.SQL/ Tableau/PowerBI: Setup and manage audiences / data extensions (Salesforce).Upload and manage files on servers.Modify any changes using Photoshop.Assisting Client Service Executive with Testing & Reporting.Hubspot, HTML, CSS codingEmail Management Software (Mailchimp / Everlytic/ Salesforce). Tags / Segments / Customizing mail / Mail merge.Photoshop skills
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Amazon
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United States
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Software Development
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700 & Above Employee
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CSDE Assoc Retail(P)
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Sep 2020 - Aug 2022
Planning, successful execution and follow up for a diverse range of customer retention campaigns, along with producing their annual budget, monthly forecast, and other business reporting as required. The CRM will carry out innovative and sometimes complex projects to their completion, and thoroughly analyze maturing data in order to make sound recommendations for next steps that aim to improve our customer satisfaction results• Respond to customer queries via email• Meets or exceeds quality and productivity goals assigned by management• Demonstrates clear and polite written and oral communication• Maintains a positive and professional demeanour and portrays the company in a positive light• Demonstrates appropriate sense of urgency for reviews and email response times and service levels• Follows company policies and processes in order to process customer requests appropriately• Demonstrates knowledge and use of departmental resources, policies and procedures• Uses customer service tools in order to provide an accurate response and an exceptional customer experience• Respond to international customer queries shopping online via email in English and Deutsch
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Africa Travel Co
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South Africa
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Travel Arrangements
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1 - 100 Employee
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Digital Marketing Assistant
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Sep 2019 - Sep 2020
- B2B Social Media (LinkedIn, Facebook & Twitter)- GoogleAds & Analytics, SQL- Sales Navigator and ZoomInfo experience beneficial- SEO / SEM experience essential- Email marketing and understand fundamentals of conversion rate optimization- Manage and update the content on the website- Implement media plans drafted internally and by third party advisors- Manage social media platforms- General IT duties- Develop and foster strong relationships with internal teams, service providers and agencies- Stay apprised of industry standards and new media tools/ opportunities that may support new ways to reach targets- Investigate and utilize information as per research- Perform other duties and projects as assigned
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Pearson
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United Kingdom
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Education
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700 & Above Employee
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Customer Support Specialist (CRM)
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Feb 2019 - Aug 2019
● Manage all customer contacts within established procedures and performance standards.● Formally respond to customer contacts and inquiries via multiple channels such as social media, phone, email and website:o Hands on experience with SEO/SEM and CRM softwareo Experience implementing and optimizing Google Adwords campaignso In-depth understanding of online marketing tools and social media platformso Experience with customer service and account management● Process customer orders, debits, credits, billings samples, returns, cancellations, batch and access registrations.● Manage customer information needs and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established norms.● Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution; expediting correction or adjustment; following up to ensure a resolution.● Maintain detailed knowledge of the products, policies, and marketing strategies of the supported business unit(s)● Identify process improvement opportunities and make recommendation to the supervisor or manager.● Meet individual quality service goals while appropriately prioritizing workload to meet individual targets and set standards.● Administrative duties and assignments/projects as assigned.
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WOMAG | Tiles • Tops
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South Africa
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Wholesale Building Materials
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1 - 100 Employee
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Junior Project Coordinator
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Feb 2018 - Dec 2018
• Create and Manage Content CalendarThis included marketing plan in the form of blog posts, or content could be marketing material or social media posts. As a Junior Marketing Project Coordinator, I was responsible for creating and managing a content calendar to ensure this content gets completed in a timely manner.• Collaborate with Writers and Designers to Produce ContentAt WOMAG we had an in-house writers and designers, so as a Junior Marketing Project Coordinators I was responsible for collaborating with these departments throughout the content creation process. • Create Project Budgets and TimelinesAs a Junior Marketing Project Coordinators, I was financially inclined, as I was responsible for creating the budget of a marketing campaign. I was also responsible for creating the project timeline, and then ensuring everyone keeps to this timeline.• Develop and Maintain External Vendor RelationshipsWOMAG couldn’t handle all duties of projects, they often hired external vendors involved at some stage of a marketing campaign. It was my responsibility to develop and maintain these relationships.
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Cape Peninsula University of Technology
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South Africa
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Higher Education
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700 & Above Employee
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Marketing tutor/mentor
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Feb 2015 - Oct 2017
1. Provides academic assistance to the assigned student, either in a group or individual setting.2. Assists students in achieving a better understanding of a specific subject area and with improvingacademic capabilities in designated areas.3. Attends periodic training or orientation sessions as required by the faculty or administrator.4. Provides evaluations and other reports as requested.5. Documents student progress.6. Assists students with the development of study skills necessary for academic success.7. Helps foster positive attitudes toward learning and studying.8. Motivates and supports students’ achievement and success.
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Queensland Health
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Marketing Communications Officer
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Mar 2012 - Sep 2013
1. Assist with the production of print and digital newsletters, and the pamphlets. 2. Work alongside the fundraising team to support with promotion for events, campaigns andpartnerships.3. Maintain proof reading and strong attention to detail when working with Media entities.4. Work with our partners and internal teams to develop a regular stream of stories that arepromoted both internally and externally, via the press, website and our social media channels5. Conduct research, monitoring and evaluation activities to track media, competitors and themarketing environment.6. Manage the production and print of marketing materials for target audiences, by writing copy,selecting imagery, ensuring accuracy and media permissions, and following Academy brandguidelines.7. Support the Marketing Manager to deliver patients satisfaction and fundraising marketing.
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Education
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2014 - 2017
Cape Peninsula University of Technology
Bachelor's in Marketing, Marketing communications -
2021 -
Boston City Campus
Diploma in systems development, Information Technology -
2016 - 2017
Fachhochschule Osnabrück
Bachelor's degree, International Business Management -
2018 - 2020
Cape Peninsula University of Technology
Master's degree, Marketing -
2016 - 2018
Hoschule Osnabruck University of Applied Sciences
Bachelor's degree, International Business Management
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