Experience

SANBS

• Hospitals and Health Care
• 300 - 400 Employee

• Information Technology Support Technician

  • Nov 2015 - Present



Gijima

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Mainframe Operator

  • Jan 2014 - Oct 2015

   Production Control & Scheduling.  Major Responsibilities like Monitoring & Maintaining Lpars and Tape Related Alerts.  Handling Job Abends with very little turn around time.  Escalation of the abends and making sure that they are solved in SLA time.  Handling Service Request, which involves creation of new jobs; issues where the turn around time is pretty less.  Analysis of existing application, Documentation.  Participating RCAs (Root Cause Analysis) of Abends in case of sev1 issues.  Scheduling jobs in Control-M.  Providing out of office hour support to Operators/Support as ONCALL  Preparation of Industrial compliant documents about the system and process as part Show less



Altron Systems Integration

• South Africa
• Information Technology & Services
• 700 & Above Employee

• Helpdesk Administrator

  • Apr 2013 - Dec 2013

  logging calls using CRM and ITSM system : working with Active Directory : Setting up computers : Setting up meetings via video conferences : Updating SLA calls : troubleshooting and resolving remote calls : Add user on Microsoft Lync : logging calls with 3rd party (HP and 1st Technology) for resolving and Rearing Hardware Failure logging calls using CRM and ITSM system : working with Active Directory : Setting up computers : Setting up meetings via video conferences : Updating SLA calls : troubleshooting and resolving remote calls : Add user on Microsoft Lync : logging calls with 3rd party (HP and 1st Technology) for resolving and Rearing Hardware Failure



EAS

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Aug 2011 - Feb 2013

  • Run standard hardware/software diagnostic test • Works with procurement staff to purchase hardware/softwares • Provide assistance in the planning and implementing of new systems • Preparing technical reports on the operation of the systems • Run standard hardware/software diagnostic test • Works with procurement staff to purchase hardware/softwares • Provide assistance in the planning and implementing of new systems • Preparing technical reports on the operation of the systems