Experience

Xait

• Norway
• Software Development
• 1 - 100 Employee

• Solutions Specialist

  • Jun 2021 - Present

  In this role, I work as a software developer technician maintaining, managing and creating CPQ software for companies assisting customers that use our CPQ system but also our Co-authoringand document automation system (Xait Porter). In addition, where I become more of a solutions specialist, I project manage the small companies and potential new customers, which means I support the sales team with marketing to customers. Also, I provided 1st line and 2nd line support for customers. I provide training for customers and partners on how to use our system. I take a management role with partners managing their workload provide them with tasks assisting when they need help.



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• NHS Track and Trace Tier 3 Call Handler

  • May 2020 - Mar 2021

  I worked as NHS Track and Trace employee, which required me to be calling and support potential COVID-19 contacts by putting their details into the system.The skills and training I’ve gained are:1st line SupportCustomer service skillsGood computer skillsTraining and dealing with angry and upset customers due to COVID-19Data-protection training NHS Basic Health and mental Care TrainingConfidentiality Amazon Workplace Training I worked as NHS Track and Trace employee, which required me to be calling and support potential COVID-19 contacts by putting their details into the system.The skills and training I’ve gained are:1st line SupportCustomer service skillsGood computer skillsTraining and dealing with angry and upset customers due to COVID-19Data-protection training NHS Basic Health and mental Care TrainingConfidentiality Amazon Workplace Training



World Direct Ltd

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Web Developer

  • Dec 2018 - May 2020

  As the website developer for this small company, I had to design their logo and work with a software developer to integrate a money transfer system. I also designed, created and managed the website with the manager.The role and skills needed were:Integration with software Photoshop Understanding what the customer desires and implementing themHTML CodingJava CodingCCS CodingProducing websites with Squarespace and WixGood communicationTeamworkIndependent workingReliability



BA Alliance Ltd/ Meadlink Services

• Website Manager

  • Jan 2017 - Sep 2019

  This company started off as Meadlink Services which I started working there as a care worker but with my skills gained outside work, they offered me a role to help promote their company by producing them a website. After an effective period of time, they deceived, that they would like to change the company to home care which is BA Alliance LTD. With that decision, they asked me to help them again to produce another website. Understanding what the customer wants and producing itBasic HTML skillsProducing websites with different web developing platformGood communicationTeamworkindependent and reliability



Meadlink Services

• Zambia
• Wellness and Fitness Services
• 1 - 100 Employee

• Social Care Worker

  • Jul 2016 - Jan 2019

  Meadlink Services is a care agency, which I joined and gained certificates and training to become a care worker part-time. The skills and training I gained were:TeamworkHealth and Safety SkillsPersonal care TrainingCommunication skillsFire Saftey trainingWorking with the elderly and people with disability Meadlink Services is a care agency, which I joined and gained certificates and training to become a care worker part-time. The skills and training I gained were:TeamworkHealth and Safety SkillsPersonal care TrainingCommunication skillsFire Saftey trainingWorking with the elderly and people with disability



Dark Card

• Ticket Sales Representative

  • Sep 2016 - Dec 2016

  This was a new company promoting cheap entry and drink into clubs all around Bristol. This job I worked late hours promoting the business, also using my social media and connections to promote the business so it can develop. These are the skills that I’ve gained:Communication SkillsDigital Marketing SkillsWorking in a team This was a new company promoting cheap entry and drink into clubs all around Bristol. This job I worked late hours promoting the business, also using my social media and connections to promote the business so it can develop. These are the skills that I’ve gained:Communication SkillsDigital Marketing SkillsWorking in a team



Argos

• Malta
• Banking

• Sales Assistant

  • Dec 2014 - Jul 2016

  I worked as a sales assistant for Argos. In this job, I started off working on the tills and customer services and then received training to work on the headset so I can collect items for customers through their systemCustomer servicesTill trainingHeadset trainingTeamworkGood understanding of technology and productsCommunication skills I worked as a sales assistant for Argos. In this job, I started off working on the tills and customer services and then received training to work on the headset so I can collect items for customers through their systemCustomer servicesTill trainingHeadset trainingTeamworkGood understanding of technology and productsCommunication skills