Experience

Somerset Care

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• HR Administrator

  • Oct 2015 - Nov 2016

  - Welcomes visitors to the office, ensuring a courteous and appropriate response is provided to staff, Customers, Customers’ families, professionals and other visitors. - Answers telephone calls in a professional manner. Provides information or advice on relevant matters, or transfers calls to the appropriate team member. - Deal with incoming enquirers for private packages - Produces general letters and other correspondence to be sent to Customers, staff and other contacts as… Show more - Welcomes visitors to the office, ensuring a courteous and appropriate response is provided to staff, Customers, Customers’ families, professionals and other visitors. - Answers telephone calls in a professional manner. Provides information or advice on relevant matters, or transfers calls to the appropriate team member. - Deal with incoming enquirers for private packages - Produces general letters and other correspondence to be sent to Customers, staff and other contacts as required. - Processes incoming mail and faxes, ensuring that these are dealt with or routed to the appropriate individuals. - Arrange for vacancies to be advertised - Co-ordinate the interview process and arrange interviews and relevant paperwork - Conduct Interviews for all new candidates shortlisted - Prepare offer letters for all new staff - Obtain references for new staff and deal with reference requests received - Obtain Disclosures from the Disclosure and Barring Service, using the On-Line System, UCheck, for all new staff - Support various recruitment initiatives, including arranging and attending recruitment fairs and advertising materials - Prepare staff files and diarise reviews - Process payroll record changes; contract change, change of details etc - Act as note taker at any formal meetings such as disciplinaries and grievance hearings. - Organise and carry out administrative tasks - Design company newsletter - Research advertisement avenues for the company’s new services & recruitment - Hold meetings with outside businesses to help with advertising - Arrange company events to promote our services & recruitment - Process uniform and stationary orders - Add new starters to Payroll system Show less



MarketMakers

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Sep 2015 - Nov 2015

  During my time at MarketMakers I successfully worked my way through the progression structure to become a Senior Account Manager. My job responsibilities while working at MarketMakers included the following: - Outbound and Inbound - Liaising and speaking with various Clients on behalf of MarketMakers - Promoting different offers that existing customers were able to take advantage of regarding various different campaigns - Contacted professionals such as Lawyers, Dentists… Show more During my time at MarketMakers I successfully worked my way through the progression structure to become a Senior Account Manager. My job responsibilities while working at MarketMakers included the following: - Outbound and Inbound - Liaising and speaking with various Clients on behalf of MarketMakers - Promoting different offers that existing customers were able to take advantage of regarding various different campaigns - Contacted professionals such as Lawyers, Dentists, Doctors and Teachers to arrange appointments for a Financial Advisor to meet with them - Dealing with new and existing clients for the company - Place customers’ orders – foreign currency - Dealing with irate customers & complaints - Ensuring customers are dealt with appropriately and professionally - Coaching new & existing employees - Producing bespoke reports for clients via Excel & Exporting data from the CRM system

• Senior Account Executive

  • Oct 2013 - Oct 2015

  I've been telemarketing for 3 years where I have been fortunate to work with some top clients including; Wesleyan Financial Services, Moneycorp, PPL, Barclaycard & Golf Breaks. I have also had the opportunity to be on the Quality Assurance Team. Quality Assessing team member’s calls, giving them feedback on the positives and negatives of the call and any improvements that are needed. My job responsibilities while working at MarketMakers the following... - Outbound and Inbound -… Show more I've been telemarketing for 3 years where I have been fortunate to work with some top clients including; Wesleyan Financial Services, Moneycorp, PPL, Barclaycard & Golf Breaks. I have also had the opportunity to be on the Quality Assurance Team. Quality Assessing team member’s calls, giving them feedback on the positives and negatives of the call and any improvements that are needed. My job responsibilities while working at MarketMakers the following... - Outbound and Inbound - Promoting different offers that existing customers were able to take advantage of regarding various different campaigns - Contacted professions such as Lawyers, Dentist, Doctors and Teachers to arrange appointments for a Financial Advisor to meet with them. - Route callers to appropriate sections - Deal with new and existing clients for the company - Place customers’ orders – foreign currency - Cancel orders - Deal with difficult customers - Customer complaints - Ensuring customers are dealt with appropriately and professionally - Accurately record all relevant details - Coached new employees - Keep the team motivated



City of Portsmouth College

• United Kingdom
• Education Administration Programs
• 300 - 400 Employee

• Level 3 Contact Centre Apprentice

  • Feb 2013 - Oct 2013

  Level 3 Contact Centre Operations Apprentice. Level 3 Qualification includes: Principles of personal responsibilities and how to develop and evaluate own performance at work Principles of sales activities and customer support in a contact centre Principles of performance management in a contact centre Principles of incident management through a contact centre. I've dealt with the Apprenticeship.org website - Finding suitable candidates for employers expectations for… Show more Level 3 Contact Centre Operations Apprentice. Level 3 Qualification includes: Principles of personal responsibilities and how to develop and evaluate own performance at work Principles of sales activities and customer support in a contact centre Principles of performance management in a contact centre Principles of incident management through a contact centre. I've dealt with the Apprenticeship.org website - Finding suitable candidates for employers expectations for apprenticeship vacancies. Contacting candidates for interviews, inductions & interview test. First point of call for all employers regarding their vacancies as well as account management after the candidate is placed. - Inbound & Outbound - B2B & B2C - Setting up appointments for the Business Development Managers to promote apprenticeships further & potentially signed business's up - Promote online courses. B2C - Promote Health & Safety courses for business's - Repor building with new and existing employers - Handling switch board - Training new starters - Creating information packs - Dealing with enquirers

• Level 2 Contact Centre Operations Apprentice

  • Feb 2012 - Oct 2013

  Level 2 Contact Centre Operations Apprentice. Level 2 Qualification includes: Principles of using systems and technology in a contact centre Principles of communication and customer service in a contact centre Principles of selling in a contact centre Principles of legal, regulatory and ethical requirements of a contact centre. - Inbound and Outbound - Dealing with enquires - Handling Switchboard - Promoting Apprenticeship scheme, NVQ courses for… Show more Level 2 Contact Centre Operations Apprentice. Level 2 Qualification includes: Principles of using systems and technology in a contact centre Principles of communication and customer service in a contact centre Principles of selling in a contact centre Principles of legal, regulatory and ethical requirements of a contact centre. - Inbound and Outbound - Dealing with enquires - Handling Switchboard - Promoting Apprenticeship scheme, NVQ courses for businesses and Online courses - Scheduling meetings for Business Development Managers - Build report with new and existing employers - Training new employees - Scheduling meetings - Minute taking - Filing - Managing the apprenticeship website - Meet employers requirements with suitable candidates