Experience

LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Senior Customer Success Manager, Data Partnerships

  • Apr 2022 - Present

• Customer Success Manager, Data Partnerships

  • Jul 2020 - Apr 2022

• Associate Partnership Director

  • Oct 2018 - Jul 2020

• Account Coordinator

  • Oct 2018 - Oct 2018

  - Work closely with LiveRamp’s Strategic Account Director team, to manage client processes.- Own all of business operations for the book of business i support.- Work closely with Product, Operations Sales and Marketing to represent my clients in keyinitiatives.- Demonstrate a deep understanding of LiveRamp product and services.- Gain exposure to executive teams at some of the largest companies in the world.



Evergreen Professional Recoveries, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Client Relations Specialist

  • Dec 2016 - Sep 2018

  - Responsible for all Client engagement, serving as the relationship lead. - Provide service on collection and customer payment processing. Responsible for tracking claims and mitigating refunds. Support the Account Receivables department. - Oversee dispute process end-to-end, from research through Client resolution. - Manage data entry, identifying and escalating to management issues hindering Client growth and satisfaction. - Supervise Client communication, as the client and company liaison, during the legal process. Tasks include research and providing proof, verifying balances and organizing the account for suit. - Specialize in serving Healthcare, Financial Institutions and Real Estate verticals. Clients include WECU, Windermere, Kaiser, Alaska Credit Union and anesthesia accounts. Show less



Eldorado Resorts, Inc.

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Account Executive

  • Jul 2014 - Oct 2016

  - Managed Client engagement, from contracting to general customer service and issue resolution. - Accountable for reducing delinquency in assigned book of business, exceeding individual quota throughout employment. Lead team in reduction of delinquencies. - Responsible for Client communication in assigned business, through both outbound and inbound calls. Maintained professionalism and respect for the client through sometimes cumbersome financial situations, striving for issue resolution. - Provided service for customer refunds, dispute mitigation and general data entry and organization. Show less



West Coast Self-Storage

• United States
• Real Estate
• 1 - 100 Employee

• Manager Assistant

  • Jun 2012 - Jan 2014

  - Responsible for the sales, marketing, occupancy and collections for the facility. - Exceeded goals for optimal rental occupation by effectively utilizing advertising, promotions and community outreach. - Provided outstanding customer service, including assessing and resolving customer complaints and issues. - Assisted in preparing units for auction. Maintained a neat, clean, safe and secure facility, inclusive of minor maintenance management. - Performed general management of the office, including but not limited to, opening and closing the office, keeping and balancing petty cash, making daily bank deposits and managing the financial bookkeeping. - Effective in communication with clients, management and fellow associates. Show less