Temitope Akinoso

Customer Service Team Lead at NGCOM NETWORK SOLUTIONS
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Bio

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Credentials

  • Building rapport with Customers
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

  • NGCOM NETWORK SOLUTIONS
    • Nigeria
    • Telecommunications
    • 1 - 100 Employee
    • Customer Service Team Lead
      • Oct 2020 - Present

      Minimizing call escalations through effective coaching.Attending to escalated issues, and ensuring prompt resolution.Ensuring that all customer interactions, feedback, and complaints are appropriately logged for tracking.Maintaining a positive, empathetic, and professional attitude toward customers always.Monitoring agent compliance to call center processes/policies, schedules, and directives.Enforcing compliance with the stipulated shift plan through effective supervision.

    • Network Support Engineer
      • Apr 2018 - Sep 2020

Education

  • O.O.U
    Bachelor of Arts - BA
    2011 - 2015

Community

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