Experience

Helium Health

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Analyst

  • May 2022 - Present

  • Facilitating direct communication with prospective clients at the frontline and delivering timely and precise feedback to both internal teams and clients. • Offering assistance and support to prospective clients as needed. • Overseeing the successful implementation and adoption of the system. • Generating and presenting weekly reports to clients and stakeholders using the provided template. • Assuming responsibility for managing escalations within your designated location. • Ensuring meticulous documentation of incidents and service requests. Show less



Synthifuse

• Software Development

• Research and Data Analyst

  • Jul 2021 - Present

  • Conducted extensive research on specific topics and projects, leading to the production of well-articulated journals and writings. • Worked on the analysis and visualization of raw data collected for various projects, while also providing interpretations of the analyzed data. • Collaborated with team members to review and refine research findings. • Assisted in the development of research methodologies for ongoing and upcoming projects. • Contributed to the preparation of reports and presentations summarizing research findings. • Engaged in knowledge sharing and contributed to the dissemination of research insights within the organization. Show less



mPharma

• Hospitals and Health Care
• 400 - 500 Employee

• Billing Analyst

  • May 2023 - Sep 2023

  • Reviewing and analyzing billing data to ensure accuracy and compliance with established billing guidelines and procedures. • Communicating with clients or customers to resolve billing discrepancies and address inquiries or concerns. • Providing support to internal teams by offering insights and recommendations related to billing processes and improvements. • Assisting in the development and implementation of billing strategies to optimize revenue collection. • Generating regular billing reports and statements for clients or management, highlighting key financial metrics. • Managing the resolution of billing disputes and escalations, working closely with relevant stakeholders. • Maintaining organized and detailed records of billing transactions, adjustments, and refunds. Show less



Kiteview Industries Ltd

• Nigeria
• Security and Investigations
• 1 - 100 Employee

• Operations Manager

  • Nov 2022 - Feb 2023

  • Managing and optimizing day-to-day operations to ensure efficiency and productivity. • Coordinating communication between various teams and departments to maintain a smooth workflow. • Providing support to teams and employees when required, and addressing operational challenges. • Implementing and overseeing the adoption of standardized processes and procedures. • Generating regular reports on operational performance and sharing them with relevant stakeholders. • Taking the lead in addressing critical issues or escalations within the operations. • Ensuring comprehensive documentation of operational processes, improvements, and incident resolution. Show less



Ants Funnel

• Advertisement Manager

  • Apr 2022 - Jan 2023

  • Proficient in creating impactful advertisements that drive sales for a wide range of products within the company. • Skilled at identifying and pausing non-converting advertisements to maximize marketing ROI. • Experienced in designing and developing sales-focused websites that serve as compelling landing pages for potential customers. • Proven track record of engaging customers and leads effectively to facilitate sales conversions. • Proficient in creating impactful advertisements that drive sales for a wide range of products within the company. • Skilled at identifying and pausing non-converting advertisements to maximize marketing ROI. • Experienced in designing and developing sales-focused websites that serve as compelling landing pages for potential customers. • Proven track record of engaging customers and leads effectively to facilitate sales conversions.