Experience

Ministry of Justice UK

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior Policy Advisor

  • Apr 2021 - Present

  Leading a team to deliver on a number of ministerial priorities to ensure access to justice remains within the reach of everyone. Leading a team to deliver on a number of ministerial priorities to ensure access to justice remains within the reach of everyone.



Department for Education

• United Kingdom
• Government Administration
• 700 & Above Employee

• Project Lead (SEO)

  • Aug 2017 - Apr 2021

  Supporting the Government's strategy on ensuring children everywhere are given the best education to enable them achieve whatever aspirations they have.Taking a User Centred approach when working all stakeholders, ensuring a customer focused service.

• Project Lead

  • Aug 2017 - Apr 2021



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Benefit Adviser

  • Jul 2014 - Aug 2017

  Use written skills to provide quality, objective and appropriate written response where required Actively manage my workload in conjunction with team priorities. Deliver exceptional customer service by working together to agree and set priorities. Utilise effectively all digital media channels ie telephony, email and SMS texting to communicate with customers and colleagues alike. Support colleagues and customers to understand change, as well as ensuring I take responsibility for the successful implementation of change where required. Build and maintain good working relationships with other stakeholders and colleagues across the civil service network. Adhere to civil service guidelines on customer confidentiality by managing customer information securely.



Department for Works and Pensions

• Hackney, Mare Street

• Employment Relations Adviser

  • Jan 2013 - Jun 2014

  Building and maintaining relationships with employers, proactively targeting those employers who are likely to recruit existing clients. Building local labour market knowledge, collecting and collating labour market data. Building and maintaining relationships with colleagues and partners, setting up robust networks to share up to date information on the local labour market as well as to support delivery of business outcomes. Take an active lead on the use of social media channels i.e. twitter to promote products as well as current vacancies and opportunities. Organise apprenticeship fairs, job fairs and sector led employer sessions. Offer bespoke recruitment advice and support to employers. Accurately reporting performance information to management on a daily basis. Ensuring that all procedures comply with the Data Protection Act. Make extensive use of MS packages to update records.



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Job matching officer

  • Jun 2011 - Dec 2012



Department for Works and Pensions

• Customer service officer

  • Jun 2009 - May 2011