Customer Service/Admin

• Nov 2021 - Present

Preparing, organising and storing information in paper and digital form.Dealing with queries on the phone and by email.Receiving and placing customer service telephone calls.Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Resolving customer complaints, managing database records, drafting status reports on customer service issuesData entry and research as required to troubleshoot customer problems Preparing, organising and storing information in paper and digital form.Dealing with queries on the phone and by email.Receiving and placing customer service telephone calls.Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Resolving customer complaints, managing database records, drafting status reports on customer service issuesData entry and research as required to troubleshoot customer problems

Field Enumerator

• Jun 2020 - Oct 2021

National Bureau of Statistics oversees and publishes statistics for Nigeria.• Participated in extensive primary & secondary data collection surveys across sectors. • Made use of Computer Aided Personal Interviews (CAPI) ‘Interviewer’ to collect data from respondents.• Gathered and validated appropriate information from different credible sources. • Data compilation and analysis. • Participated in the National Business Sample Census (NBSC) National Bureau of Statistics oversees and publishes statistics for Nigeria.• Participated in extensive primary & secondary data collection surveys across sectors. • Made use of Computer Aided Personal Interviews (CAPI) ‘Interviewer’ to collect data from respondents.• Gathered and validated appropriate information from different credible sources. • Data compilation and analysis. • Participated in the National Business Sample Census (NBSC)

Customer Service Representative

• Dec 2019 - Jun 2020

Manage large amounts of incoming phone callsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers Manage large amounts of incoming phone callsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Office Secretary

• Dec 2018 - Nov 2019

Answering and directing phone calls.Organizing and distributing messages.Maintaining company schedules.Organizing documents and files.Greeting business clients and guests.Documenting financial information.Maintaining and ordering office supplies.Scheduling meetings and conferences. Answering and directing phone calls.Organizing and distributing messages.Maintaining company schedules.Organizing documents and files.Greeting business clients and guests.Documenting financial information.Maintaining and ordering office supplies.Scheduling meetings and conferences.

Intern

• Jan 2015 - Dec 2015