Experience

SIKLA UK & Ireland

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Sales Office Assistant

  • Oct 2022 - Present

  - Handling incoming phone calls/ “gatekeeping” - Processing sales quotations, orders, and invoices - Assisting the field team with customer/order information - General office duties (e.g. data entry, filing, copying) - Checking stock levels - Keeping customers informed about order/delivery changes - Maintaining contact lists and general information in the CRM system. -Updating and maintaining office policies and procedures - Assisting in the preparation of regularly scheduled reports. - Providing general support to visitors and guests - Supporting with general enquiries regarding IT problems, phone system, printer etc. Show less



MITIE Security Ltd.

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Front of House Co-ordinator

  • Sep 2019 - Sep 2022

  • Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude. • Signing in visitors, delegates and contractors while issuing the health and safety brief. • Answering the telephone in a timely manner while using the correct greeting and solving any queries. • Booking meeting rooms for the Network Rail clients. • Responding to the reception inbox making sure all emails are replied to in a timely manner. • Liaising with Mitie Cleaners, Security & Workplace Management to ensure the site is operating smoothly. •Updating the weekly visitor spreadsheet and providing monthly visitor figures to the client. • Replenishing the ticket machine & ensuring it is in full working order. • Conducting the onsite inductions, ensuring the induction registers and visitor passes processed. • Keeping the front of house-training packs and documentation up to date. • Weekly stock checks and ordering of required stationary to maintain supplies for the front of house. • To provide training for new and temporary team members. • Proactively assisting with any events our clients require support on. • Informing Security and Facilities of any faults and accidents. • Making sure the front of house is always tidy and presentable. • Maintain up to date health and safety posters and folders, with direction from the regional front of house manager. • To support emergency evacuation procedures. • To remain constantly aware of security and report or act upon any suspicious event or person. • To liaise with the building Security and onsite building Manager to ensure we are aware of an issues/risks that may affect the office. • To assist all guests within Network Rail, Mitie and Signature clients with any reasonable requests. • To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager. Show less



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Dec 2019 - Dec 2019

  Working part - time as a Christmas Temp. • Greet all customers in a warm, genuine and friendly manner. • Ensure that customers receive the best possible service every time that they enter the store. • Understand the process of the Customer Service measuring programme. • Drive sales, ensuring that targets are achieved and, where possible, exceeded. • Utilise the in-store devices, offering the customer the whole product range. • Provide alternatives and add on sales at every opportunity. • Assist in the maintenance of standards on the shop floor and for all displays and merchandise. • Keep stock, clean and presentable at all times. • Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible. • To deputise for other staff, work within departments, or carry out other duties as required. • Represent the company in the most professional manner at all times. • Conduct your work in a safe and responsible manner. Show less



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2017 - Sep 2019

  • Greeting all customers who come into the store. • Meticulously handled POS systems transactions, including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow. • Delivering the best possible service to our customers in a responsive and fast moving environment. • Ensuring that the shop floor is clean and tidy for when customers come into the store the next day. • Improved customers shopping experience by utilising product knowledge to provide personalised recommendations that lead to increased sales revenue. • Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor. • Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed. • Assisting customers in locating desired shop items. Show less