Experience

BlueRidge Micro Finance Bank

• Nigeria
• Financial Services
• 100 - 200 Employee

• • May 2021 - Present

  . Effectively supervised day-to-day front-end operations of a busy customer service department . Implemented ambitious customer satisfaction goals, and better- enabled customer service staff members to effectively meet them. Assists customer’s with their queries and evaluates their concerns to improve services and help to retain and build solid customer relationships . Performs quality control monitoring of customer service while tracking call center performance through call volume and productivity statistics. Responsible for understanding each customer’s expectations and delivering services as needed. Coach customer care representatives to ensure they are giving the best customer service possible Show less

• • Sep 2020 - May 2021

  . Direct team of over 20 to achieve service initiative objective and maximize customer satisfaction.. Training of customer service staff to further company goals and sustain high customer service benchmarks.. Manage monthly customer service and shipping metrics; evaluate error rates, call volumes, customer complaints, develop and implement plans to correct deficiencies in services.



OPay

• Nigeria
• Financial Services
• 700 & Above Employee

• • Feb 2020 - Sep 2020

  . Helping team members resolve escalated issues. Monitoring of resolution provided to customers. Training new staff on products and services . Collation of daily report for managerial purposes

• • Dec 2019 - Feb 2020

  . Auditing and final accreditation of loan application. Briefing team members with new developments . Compiling of report from other team members.



ConSol Limited

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• • May 2019 - Dec 2019

  . Keeping track of all customers details alongside their loan balances.. Resolving all customers queries as regards the loaning process and payback.. Ensuring in all conversation, customers are made to give a commitment day.

• • Mar 2019 - May 2019

  . Customer Service Representative (Inbound Airtel Nigeria). Provide quality service to customers by resolving and empowering them on the issues raised.. Using the available skill set and applications to resolve issues.. Process orders, enquires and resolve complaints with the handling time.. Escalate unresolved customers queries to back end and follow up to ensure timely resolution.



Iba Malaria Eradication Foundation, Lagos

• Administrative assistant/secretary

  • Oct 2014 - Apr 2016



Bishop McCalla Comprehensive High School, Kabba, Kogi State

• Instructor

  • Nov 2012 - Oct 2013



Nigerian Bottling Company Plc

• Lagos

• Quality Assurance analyst

  • Apr 2010 - Sep 2010

  . Random laboratory analysis on all beverage drinks to maintain the quality standard level. . Tests and treatment of portable drinking water produced. . Ensuring that every item is tightly sealed and stored at correct temperature to maximum shelf life. . Treatment of waste water before it is discharged into the environment. . Random laboratory analysis on all beverage drinks to maintain the quality standard level. . Tests and treatment of portable drinking water produced. . Ensuring that every item is tightly sealed and stored at correct temperature to maximum shelf life. . Treatment of waste water before it is discharged into the environment.