Experience

City of Cape Town

• South Africa
• Government Administration
• 700 & Above Employee

• Specialist Clerk

  • Dec 2018 - Present

• Specialist clerk

  • Dec 2018 - Feb 2022

  Duties: • Resolve daily technical property master data fallouts • Running daily extracts from SAP (exception reports) to enhance property data quality and improve revenue generation.• Process manual adjustments in respect of rates billings or reversals impacting on previous valuation cycles.• Creating and maintaining master data for special rating areas• Sending out c3 communication to service department s to move out services which is linked to non-existing erf’s.• Maintaining business partners• Attending to specific correspondence/ telephonic enquiries, communicating and providing routine information and/ or referring queries to appropriate departments/ personnel for attention.• Receiving, processing and granting rates rebate.Between 2019 and 2020 I performed Personal Assistant duties to four managers in Technical Services branch (Adhoc basis)Duties:• Support to the Heads of Billing, eService’s & Business Intelligence, and Revenue Systems, Process and Projects.• Assisting in updating the registers of movable assets and uploading onto SharePoint.• Scheduling Meetings and Appointments.• Preparing meeting venues and compiling agenda items when required.• Attending meetings, recording discussions and preparing and circulating minutes.• Completing and obtaining the necessary signatures for administrative documents pertaining to staff control.• Procuring of stock and control of stationery.• Providing and maintaining electronic and paper filing system.• In additional responsible to insure that c3 in the managers main work centers are actioned timeously.

• Debtors and Cash Walk in Centre

  • Sep 2014 - Feb 2022

  ;Customer care• Marinating business partner information on ISU-SAP and CRM• Using various means of collecting debt and revenue from debtors, and categorise defaulters. • Capturing and extracting information on the SAP and CRM systems e.g. identifying and marking debtors / contract accounts.• Establishing the nature of enquiries / complaints from general public / officials and attempting resolve it prior to forwarding it to the respective Branches / personnel if necessary. • Escalating request to service department by creating c3 notifications • Creating service orders for water meter test to water and sanitation• Creating P7 Magcards, temp DC and RC, deletion of token• Creating Z9`s New connection, prepaid meter, overhead to underground, upgrade and downgrade• Verifying and confirming sources of debt related to matters within the service department. • Negotiating upfront deposit • Creating instalment plan • Conducting debt settlements and arrangements with debtors. • Requesting debit/credit transfer and refunds • Determining reporting requirements, accessing specific records and information database to extract information. • Receiving rates rebate applications, Indigent grant applications, Refunds application, Rates relief applications and verifying whether all required documents submitted• Train new staff and training EPWP`s on how to navigate on SAP,CRM, SAP ISU and LUM• Monitoring ques • Managing complex escalated queries and perform appropriate investigation and ensure timeous communication with all stakeholders • Extracting information from deeds to excel spreadsheet for debt collection, business partner merging & consolidation of accounts• Receiving and resolving queries pertaining to subdivisions or consolidation of properties• Capturing customer readings for electricity and water for actual billing purposes• Compiling daily for management• Receiving e-billing requests• Emails customers who are in arrears

• Expenditure

  • Jul 2014 - Feb 2022

  Duties:From the period of 01 July 2014 my internship started and went back to the department I was working at as a EPWP (HR Payroll &Personnel Administration) there for the period 01.07.2014 till 01.08.2014 the duty I was performing:• Capturing kilometresFrom 04.08.2014 till 29 August I was assigned to assist at Expenditure department where I helped with the following:• Issuing UI19 Forms for EPWP workers and municipal workers• Issuing IRP 5 Forms• Handling tax queries

• Filing Clerk - Expanded Public Works

  • Apr 2014 - Feb 2022

  Duties:• Reading incoming personnel documents to establish essential information, for example content or title, and filling the documents in the relevant folders• Retrieving , sorting, and filing all personnel documents in alphabetical order• Collecting documents to be filed from staff and maintaining and arranging the filing room• Making copies • Creating new files• Locating files upon request• Checking if all important documents are in the files, e.g. Old and New Contracts, Medical aid, Copy of a ID

• In-service Training

  • Jul 2013 - Feb 2022

  Duties:• Filing• Attend telephone queries• Booked meetings for the Training and Development manager• Capture leave application forms• Calculate leave days for staff members• Process study applications from employees



Cape Union Mart Group

• South Africa
• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Aug 2011 - Feb 2022

  Duties: • Greet customer entering establishments. • Answer customers’ question, and provide information on procedures or policies. • Assets verification / stock take. • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Establish or identify prices of goods, services using calculators, cash registers, or optical price scanners. • Greet customer entering establishments. • Issue receipts, refunds, credits, or change due to customers. • Maintain clean and orderly checkout areas. • Offer customers carry-out service at the completion of transactions • Process merchandise returns and exchanges. • Receive payment by cash, forex, credit cards, vouchers, or store cards. • Resolve customer complaints. • Cash check for customers. • Order items for customers from other stores



Red Star Promotions

• United Kingdom
• Advertising Services

• Promotions Assistant

  • Jan 2008 - Aug 2013

  Duties: • Demonstrated and explained products, methods, or services in order to persuade customers to purchase products or utilize services. •Identified interested and qualified customers in order to provide them with additional information. • Kept areas neat while working, and return items to correct locations following demonstrations Duties: • Demonstrated and explained products, methods, or services in order to persuade customers to purchase products or utilize services. •Identified interested and qualified customers in order to provide them with additional information. • Kept areas neat while working, and return items to correct locations following demonstrations