Experience

One Legal | An InfoTrack Company

• United States
• Software Development
• 1 - 100 Employee

• Vice President, Customer Support & Engagement

  • 2022 - 2023

  United States Stabilized and built the infrastructure for a national support center and advised on business strategies for growth across the InfoTrack & One Legal brands. Building partnerships with law firms to enable their business through technology. InfoTrack is a leading global technology company that provides law firms access to legal information and services through seamless integrations with their case management systems.



FlavorCloud Inc.

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• VP, Customer Success & Operations

  • 2021 - 2022

  Seattle, Washington, United States Leading the Customer Success and Operations charter globally. Focused on driving operational efficiencies, developing scalable processes, building NSAT and client-centric outcomes, while building revenue growth and sustainable infrastructure. Developing customers into partners through proactive insights and engagement to help us build our businesses together.



Avvo

• United States
• Legal Services
• 100 - 200 Employee

• Vice President, Client Services (Sales / Customer Success Focus)

  • 2017 - 2019

  Greater Seattle Area Recruited to lead an Account Management organization of 65+ individuals, coaching them in sales mastery and helping unlock the next level of Sales/Service delivery needed to support a public offering or buyout. Implemented numerous new strategic frameworks upon hire, including initiatives related to improving client segmentation, new product development and launch, account planning, and sales incentives/compensation. Collaborate across Product, Marketing, and Engineering groups to develop… Show more Recruited to lead an Account Management organization of 65+ individuals, coaching them in sales mastery and helping unlock the next level of Sales/Service delivery needed to support a public offering or buyout. Implemented numerous new strategic frameworks upon hire, including initiatives related to improving client segmentation, new product development and launch, account planning, and sales incentives/compensation. Collaborate across Product, Marketing, and Engineering groups to develop advertising product roadmaps and implement tool/process improvements to support achievement of finance and customer success KPI targets. Designed a series of new leadership development and training programs to up-level the skills of the sales force, groom future leaders, increase employee engagement, and improve sales conversion rates. Results to date include increasing profitability significantly within two years and helping position Avvo for successful acquisition in 2018 by Internet Brands; following acquisition, have led critical integration steps related to product development/strategy and staffing. Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Director Business Program Management

  • 2015 - 2017

  Greater Seattle Area Led a team accountable for refining the cost, quality and speed of Sales Enablement for this multi-billion dollar business, including: 1. Offering taxonomy alignment; 2. Offering discoverability; 3. Offering operationalization; 4. Proposal generation; 5. Contracting (work orders & assembly); 6. Deal approval; and 7. Order processing. This role required a high degree of collaboration and strategic leadership across SSO, Marketing, Sales Operations, Field Leadership, Finance, IT and other key… Show more Led a team accountable for refining the cost, quality and speed of Sales Enablement for this multi-billion dollar business, including: 1. Offering taxonomy alignment; 2. Offering discoverability; 3. Offering operationalization; 4. Proposal generation; 5. Contracting (work orders & assembly); 6. Deal approval; and 7. Order processing. This role required a high degree of collaboration and strategic leadership across SSO, Marketing, Sales Operations, Field Leadership, Finance, IT and other key business units.

• Director, MSN Sales Strategy Lead - US

  • 2014 - 2015

  Greater Seattle Area As the Director, MSN Vertical Sales Strategy Lead – US, held responsibility for driving online advertising revenue for the US MSN business in designated audience solution verticals. Key focus was serving as a pivotal connection between the Sales Field, the Global HQ organization and the MSN business group (BG) and responsibility for not only executing the sales strategy and driving revenue through a team of Sales Strategy Leads, but also for reviewing monthly results and instigating programs to… Show more As the Director, MSN Vertical Sales Strategy Lead – US, held responsibility for driving online advertising revenue for the US MSN business in designated audience solution verticals. Key focus was serving as a pivotal connection between the Sales Field, the Global HQ organization and the MSN business group (BG) and responsibility for not only executing the sales strategy and driving revenue through a team of Sales Strategy Leads, but also for reviewing monthly results and instigating programs to accelerate the sales in the US market for the designated Audience Verticals. Served as the voice of the field delivering sales feedback into HQ to facilitate product enhancements to support market growth. Vertical focus of role spanned: Automotive, Money, Health & Fitness, Food & Drink, Lifestyle, Entertainment, Sports, News, Travel, and Weather.

• Director - West, Strategy & Incubation Services

  • 2012 - 2014

  Greater Seattle Area Led large multi-disciplinary service organizations, building both white-glove and scaled models that exceeded revenue targets consistently in both Top Strategic and Mid-Tier client/agency segmentation. Leveraged programs bringing data-supported solutions and industry knowledge to the client base, Generated significant Revenue & Service Satisfaction results through optimization, up-selling, and valued partnerships. Provided leadership in talent attraction, development (individual contributors… Show more Led large multi-disciplinary service organizations, building both white-glove and scaled models that exceeded revenue targets consistently in both Top Strategic and Mid-Tier client/agency segmentation. Leveraged programs bringing data-supported solutions and industry knowledge to the client base, Generated significant Revenue & Service Satisfaction results through optimization, up-selling, and valued partnerships. Provided leadership in talent attraction, development (individual contributors, managers, and managers of managers) and scaling through headcount redesign and modeling. Gained experience in integrating large systems (Network/ROI & Search) as well as divestiture strategies. Served as end-to-end client advocate from relationship building to solution renewals.

• Director, Emerging Brands Services - US

  • 2011 - 2012

  Greater Seattle Area Strategic business leader and organization builder within the Account Services Group (ASG), tasked with leading a national US team focused on online marketing solutions across Branded Display, Network Display, Email, Textlink, XBOX, Mobile and TV mediums. Gained experience in leading through change, developing new resourcing models and role definitions across both white-glove and at-scale advertising goals, investing deeply in leadership development and building a deep partnership with Sales… Show more Strategic business leader and organization builder within the Account Services Group (ASG), tasked with leading a national US team focused on online marketing solutions across Branded Display, Network Display, Email, Textlink, XBOX, Mobile and TV mediums. Gained experience in leading through change, developing new resourcing models and role definitions across both white-glove and at-scale advertising goals, investing deeply in leadership development and building a deep partnership with Sales to profitably drive revenue. Managed a cross-functional leadership team who, in turn, managed teams of high-performing individuals focused on account management and operations. Leveraged expertise across the functions / disciplines of Network Display, Premium Display, Paid Search and Operations.

• Group Manager, US Emerging Brands Services

  • 2010 - 2011

  Greater Seattle Area Led a team of managers and their respective teams for the mid-segment of online advertising clients across Search, Display and Network solutions. The organization was comprised of Account Managers, Technical Account Managers, Sales Planners, and Network Operation Managers.

• Manager, Account Management

  • 2005 - 2010

  Greater Seattle Area Managed a team of Account Managers across the Western United States who focused on online advertising via Display, Shopping, Search and ROI Display advertising. Focus was on exceeding client needs with the advertising resources available within the Microsoft network.

• Digital Campaign Strategist - MSN

  • 2004 - 2005

  Greater Seattle Area Initially hired as contractor and recruited to full FTE role, overseeing the management/optimization of ROI-based on-line campaigns throughout the MSN network and serving as a liaison for the MSN Sales team, advertising clients, a third-party ad-serving vendor, and other internal key stakeholders. Facilitated implementation of advanced targeting schemas and analytical studies—in addition to developing a new SLA tool for the sales force to improve achievement of targeted deadlines within the… Show more Initially hired as contractor and recruited to full FTE role, overseeing the management/optimization of ROI-based on-line campaigns throughout the MSN network and serving as a liaison for the MSN Sales team, advertising clients, a third-party ad-serving vendor, and other internal key stakeholders. Facilitated implementation of advanced targeting schemas and analytical studies—in addition to developing a new SLA tool for the sales force to improve achievement of targeted deadlines within the production cycle