Experience

Wellroot Family Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Human Resources Coordinator

  • Aug 2022 - Present

  • Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, bonuses or other compensation, benefits, garnishments, taxes, and other deductions • Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA • Ensures that new and accurate job descriptions are written when new positions are created and filled • Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings • Prepares employee offer letters, separation notices, and maintains employee files and other related documentation • Completes background checks, motor vehicle history, and employee eligibility verifications • Conducts orientations/on-boarding for all new employees to ensure employees gain an understanding of benefit plans and enrollment provisions. Counsels employees (and potential employees/applicants) on plan provisions so that individuals can make informed benefit decisions • Collaborates with departmental managers regarding new hires, first day schedules, onboarding forms and other documents needed for new staff • Completes semi-monthly payrolls for all employees: exempt, non-exempt and hourly which includes verifies timecards for hourly employees • Ensures legal compliance of HR state and federal regulations and applicable employment laws Provide general employee relations support and acting as a trusted advisor to internal managers and team members in the areas of company policy, benefits, payroll, leaves, workers compensation, 401K, and Human Resource technology systems • Completes payroll audits, benefits or other HR programs and recommends corrective action • Assist in the annual budget planning process as needed Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Implementation Specialist

  • Jan 2017 - Jan 2023

  · Consults with clients on resources that potentially provide a more efficient way to manage their profits and loss, employee retention, & legislation compliance· Guide and drive the client towards the best solution for their business needs· Analyze existing systems, interface requirements, business processes· Manage projects schedules for accompanying associate and client needs, along with operational changes· Incorporate new processes, tools and approaches when recommending an ADP solution· Utilize broad knowledge to recommend solutions to the client when appropriate· Understand client business issues and concerns and recommend and implement appropriate solution· Interact/collaborate with ADP associates in sales and customer service· Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise Show less

• Client Services Consultant

  • Jan 2015 - Jan 2017

  · Receives and promptly resolves client inquiries ranging in complexity concerning: payroll, accounting, tax filing, and banking, in addition to specific product feature, system and usage inquiries.· Researches and resolves money movement issues through the use of available resources. Reruns payrolls and reports as needed to insure "100% payroll accuracy".· Effectively executes inbound and outbound client communications with quality in accordance with standard ADP call strategies and regional expectations (talk-time, hold time, etc.).· Performs routine research and executes corrective action on client issues and questions concerning product or ADP services.· Troubleshoots application navigation issues and provides 1st level troubleshooting of PC related issues. Recognizes and directs issues requiring escalation to 2nd level technical support.· Keeps up-to-date and proficient on payroll, tax and legal regulations and new product enhancements and changes via in-house training, seminars, documentation, etc.; participates in training programs designed to enhance service skills.· Provides on-going training to clients of various knowledge levels to ensure client satisfaction; proactively educates clients in proper payroll reporting techniques in an effort to optimize payroll accuracy.· Educates clients regarding new products including; payroll features, Workers Compensation, 401K and other ADP products and services.· Schedules and processes any special quarter/year-end adjustments; follows standard procedures for processing adjustment payrolls to ensure clients receive correct quarter/year-end reports and W-2s.· Researches, tracks and resolves amendment processing using internal systems and coordinating with internal subject matter expert.· Processes Lost Account reports and ensures accuracy in the coding of hard losses. Show less



State Farm

• Johns creek

• Claims Representative

  • Feb 2013 - May 2014

  · Responsible for providing customer service processing claims requests and resolving problems. This includes but is not limited to working with medical claims. · Medicaid/Medicare inquiry; Addressing lien laws · Contributes to the process of filing a claim as the first point of contact for customers. Also requests reimbursement of a payment through the insurance program. · Efficiently conducts customer service related tasks that include but are not limited to answering incoming phone calls, writing emails and writing letters. Also reviews the information provided, accesses the client's policy with the company and determines if the expense claimed is covered. · Assists customers with correctly completing and submitting missing documentation related to the proper filing of a formal claim Show less



GEICO

• Macon, Georgia

• Claims Adjuster

  • Apr 2012 - Feb 2013

  · Interviews, telephones, & correspond with claimant and witnesses; consults police and hospital records; and inspects property damage to determine extent of company's liability, varying method of investigation according to type of insurance. · Prepares report of findings and negotiates settlement with claimant. · Investigates claims against insurance or other companies for property loss or damages and attempts to effect out-of-court settlement with claimant. · Interviews, telephones, & correspond with claimant and witnesses; consults police and hospital records; and inspects property damage to determine extent of company's liability, varying method of investigation according to type of insurance. · Prepares report of findings and negotiates settlement with claimant. · Investigates claims against insurance or other companies for property loss or damages and attempts to effect out-of-court settlement with claimant.



Prima Donna Boutique

• Owner

  • Sep 2009 - Apr 2012

  Overseeing management and office duties along with daily operations of the business Manage, hire and fire employees, perform primary tasks related to bookkeeping, marketing, advertising, and payroll Administer different sections and departments, perform outstanding customer service Overseeing management and office duties along with daily operations of the business Manage, hire and fire employees, perform primary tasks related to bookkeeping, marketing, advertising, and payroll Administer different sections and departments, perform outstanding customer service



Fulton County Pre

• Pre-Trial Officer II

  • Apr 2006 - Apr 2012

  Interviewed, assessed eligibility, and issued release orders for defendants who meet stipulations of Pretrial Services Program Trained a new Intensive Pretrial Services Unit (computer system monitor, mainframe, running court dockets, and the failure to appear process) Tracked cases for defendants, evaluated prospective candidates for the Pretrial Release Program Supervised, trained and managed employees, led direction to assigned staff and any other co workers Prepared detailed financial reports analyzing defendants' income and financial responsibilities Received and recorded calls from defendants, tracked cases, maintained files and responded to inquiries Conducted counseling sessions and provides referrals to social/rehabilitative agencies Performed various duties required by court rules and regulations Show less



Juvenile Justice

• Law Enforcement
• 700 & Above Employee

• Juvenile Probation Officer

  • Sep 2004 - Jan 2006

  Provided social services to assist in rehabilitation of juvenile law offenders Interviewed offender determining social progress and individual problems Established long-range objectives, specified the strategies and actions to achieve these objectives Provided social services to assist in rehabilitation of juvenile law offenders Interviewed offender determining social progress and individual problems Established long-range objectives, specified the strategies and actions to achieve these objectives