Experience

TrueCar, Inc.

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Sales Technical Operations Analyst

  • Nov 2021 - Present



Shift

• United States
• Internet Publishing
• 200 - 300 Employee

• Document Operations Team Lead

  • Jan 2020 - Nov 2021

  I oversee the document operations department in one of the largest markets across the company responsible for nearly 40% of transactions. Additionally, I supervise specialists at three other locations remotely while concurrently working in collaboration with various other teams to improve efficiencies, processes and integrate new policies. As a lead I've co-organized the departmental launch of new markets such as Seattle and Las Vegas including researching various state laws and regulations. Show less

• Document Operations Assistant Team Lead

  • May 2019 - Jan 2020

  I supported the growth and development of our team as we grew to become the 2nd largest market across the company. I collaborated with leads and managers across the team on ideas to improve our department as volume increased and processes outside of our department changed.

• Document Operations Specialist

  • Jan 2018 - May 2019

  As a specialist I insured the completion of all post-purchase CA DMV paperwork necessary to complete a transaction, insuring customer expectations were met within our advertised <90 day timeframe. Successes as a specialist includes implementing and expanding on the instant payment process, roughly 150+ interactions between field agents and customers per day, which improved the purchase/sell process for customers as it provided a more expedited payment process and shortened appointment completion times. Additionally, the implementation of this process limited the company liability due to assets acquired that were unsellable. Show less

• Senior Delivery Operations Specialist

  • Apr 2017 - Dec 2017

  Mentored and coached new incoming staff as the LA market grew from ~50 sales per month to over 200 and beyond. Assisted in training new members during our growth from 6 to 20+ associates. Collaborated with other departments to optimize cross-team communications in order to improve in field customer experiences.

• Delivery Operations Specialist

  • Jan 2016 - Apr 2017

  I assisted customers directly with the vehicle purchasing process, acquisition process, as well as completing detail oriented state specific paperwork in order to complete a transaction. In conjunction with customer facing tasks and paperwork, utilized Salesforce CRM to optimize customer data in order to increase sales and improve cross team communication.



Self employed

• Greater Los Angeles Area

• Instructor/Coach

  • Jan 2013 - Dec 2015

  -Independent ballroom dance instructor -Work one on one with clients or in large group classes -Follow a set appointment schedule -Manage interpersonal and professional relationships with clients -Network to gain more customers/Industry connections -Independent ballroom dance instructor -Work one on one with clients or in large group classes -Follow a set appointment schedule -Manage interpersonal and professional relationships with clients -Network to gain more customers/Industry connections



Genmark Automation

• Greater Seattle Area

• Engineering Coordinator

  • Apr 2010 - Jan 2013

  - Ordering components for PCB construction and testing - Placing PCB manufacturing orders - Coordinating information between hardware and software engineers - Running tests on prototype modules, controllers, semiconductor processing robots - Soldering components onto prototype PCB to be tested - Coordinating with suppliers and shippers - Processing packages in/out of R&D facility - Ordering components for PCB construction and testing - Placing PCB manufacturing orders - Coordinating information between hardware and software engineers - Running tests on prototype modules, controllers, semiconductor processing robots - Soldering components onto prototype PCB to be tested - Coordinating with suppliers and shippers - Processing packages in/out of R&D facility