Experience

Havant & South Downs College

• Academic Learning Support

  • Jan 2019 - Present



BTS

• China
• Appliances, Electrical, and Electronics Manufacturing

• Program Assistant

  • Jan 2017 - Jan 2019

  Supporting both operations and business development by successfully partnering with consultants, colleagues within the PMO and others with in the business (including finance, design, technical development and the coach community team). A point of contact for the clients, working as a credible and trusted partner, dealing with ongoing programmes and new enquiries. Creating programme plans, time lines and managing and supporting others to deliver against deadlines. Launching programmes and tracking their progress. Designing, interpreting and presenting reports for internal and external use. Responsibility for the finical reporting and invoicing on my portfolio of clients. Holding a close relationship with the client to understand and deliver on their needs. Working on global projects. Leading a team of PA's, through delegation and actively influencing others, in order to work successfully together on a pool of shared clients. The main contact for coaches and delegates, managing their queries, and supporting them operationally on a daily basis.



Specsavers

• United Kingdom
• Retail
• 700 & Above Employee

• Audiology Manager and PA to director

  • Nov 2015 - Jan 2017

  PA Duties: PA to the Director; complex multiple diary management; gate-keeping; prioritisation of and response to correspondence on behalf of the Director; preparation of expenses; responsibility for supervision of monthly/ annual audit; weekly banking; compiling financial reports; invoicing & ordering; preparation of business essential equipment in advance of clinics on multiple sites; organising staff events.Customer Relations Management: Assisting customers face to face and over the phone to ensure high customer satisfaction; management and maintenance of confidential customer database; management of all essential outbound correspondence pertaining to the running of the business; scheduling appointments within the parameters of contractual obligations; supervisor of clinical document archive; management of customer complaints on behalf of the Director.Training & Development: Responsible for training across four clinics; ensuring staff are kept up to speed with changing internal systems; ensuring staff are trained in and aware of changes in governance, legislation and policy; providing updates on latest product knowledge; responsibility for selection and booking of external training

• Clinical Coordinator and In-Store Trainer

  • Jul 2012 - Nov 2015

  Clinical Supervisor: Running complex multiple diaries for a number of opticians simultaneously; ensuring clinics run on time to avoid impact on business efficiency; prioritising workflow for shop floor team and clinicians; delegating daily tasks amongst the team; management of NHS vouchers workflow; dealing with customer complaints.In-Store Trainer: Responsible for the in-storing training of a team of seven people; running weekly meetings and training sessions; assessing and booking external training courses; management of training budget; supervision of in-store apprentice programme.PR Manager: Organising charity fundraising for the store; event management; international liaison with store's nominated charity Chernobyl Children's Lifeline; raising the profile of the Specsavers' brand within the local community; collaborating with national PR firm.