Experience

InterContinental Chicago Magnificent Mile

• United States
• Hospitality
• 1 - 100 Employee

• Guest Relations Ambassador.

  • Mar 2016 - Present

  • Awarded employee of the Quarter for exceeding sales quota. • Achieved the highest enrollment level for loyalty program in the past four years. • Consistently received above 91% guest satisfaction. • Awarded excusive enrollment into IHG Loyal Champion Membership training program. • Elevated to Front Desk Manager for evening hours responsible for guest satisfaction, resolving guest concerns and closing of the financial books. • Awarded employee of the Quarter for exceeding sales quota. • Achieved the highest enrollment level for loyalty program in the past four years. • Consistently received above 91% guest satisfaction. • Awarded excusive enrollment into IHG Loyal Champion Membership training program. • Elevated to Front Desk Manager for evening hours responsible for guest satisfaction, resolving guest concerns and closing of the financial books.



The Drake Hotels and Resorts

• Oak Brook Illinois

• Guest Service, The Drake Hotels and Resorts

  • Oct 2014 - Mar 2016

  • Co-created a successful guest loyalty program increasing Trip Advisor rating from 4.2 to 4.7. • Promoted new brunch program resulting in a 20% increase of brunch sales. • Successfully negotiated coffee supplier contract resulting in 25% decrease in the contract price. • Earned numerous promotions leading to role as right hand assistant to hotel owner. • Accelerated the hotel efficiency by working within a variety of departments. • Co-created a successful guest loyalty program increasing Trip Advisor rating from 4.2 to 4.7. • Promoted new brunch program resulting in a 20% increase of brunch sales. • Successfully negotiated coffee supplier contract resulting in 25% decrease in the contract price. • Earned numerous promotions leading to role as right hand assistant to hotel owner. • Accelerated the hotel efficiency by working within a variety of departments.



John Brown University

• United States
• Higher Education
• 300 - 400 Employee

• Student Member

  • Sep 2011 - May 2014

  •Promoted World Trade Expo training to high school students to become entrepreneurs utilizing public speaking at local high schools, interacting with teachers to encourage participation and communicating with local businesses to lend financial support •Utilized social media and local radio station to generate publicity for the event •Collaborated with team to raise $3000 in one semester for World Trade Expo expenses. •Promoted World Trade Expo training to high school students to become entrepreneurs utilizing public speaking at local high schools, interacting with teachers to encourage participation and communicating with local businesses to lend financial support •Utilized social media and local radio station to generate publicity for the event •Collaborated with team to raise $3000 in one semester for World Trade Expo expenses.



I Have A Bean Coffee roasting and distribution

• Wheaton, Illinois, United States

• Marketing and Operations Intern

  • May 2013 - Aug 2013

   Market coffee to cafes, restaurants, offices and churches  Managed coffee preparation and distribution for enterprise  Conducted coffee demonstrations for direct to retail sales  Market coffee to cafes, restaurants, offices and churches  Managed coffee preparation and distribution for enterprise  Conducted coffee demonstrations for direct to retail sales