Tekela Ford

Technical Support Specialist at Invizio
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta, Georgia, United States, GE

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Credentials

  • CompTIA A+
    CompTIA

Experience

  • Invizio
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Nov 2020 - Present

  • WorkSquare
    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Field Technician
      • Jul 2020 - Present

  • CBS Interactive
    • United States
    • Online Audio and Video Media
    • 700 & Above Employee
    • Brand Ambassador
      • Aug 2018 - May 2019

      Advised and educate consumers Troubleshooting software, devices, and network connections Educating the customer to utilize the services Advised and educate consumers Troubleshooting software, devices, and network connections Educating the customer to utilize the services

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Technical Advisor
      • Jan 2018 - Aug 2018

      Fixed consumer devices with Knowledge Base Managed repairs and software Increased sales 25% for support, from up-selling support for devices Fixed consumer devices with Knowledge Base Managed repairs and software Increased sales 25% for support, from up-selling support for devices

  • Credit Karma
    • United States
    • Consumer Services
    • 700 & Above Employee
    • Advanced Technical Support
      • Jan 2016 - Jan 2018

      Guided consumers through the online services Assisted consumers with technical troubleshooting for the online Tax services Guided consumers through the online services Assisted consumers with technical troubleshooting for the online Tax services

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technician
      • Apr 2009 - Jan 2011

      Provided installation to consumers for new products Managed and troubleshot software and hardware on devices Provided a steady flow of revenue and appointments from up-selling consumers in store Provided installation to consumers for new products Managed and troubleshot software and hardware on devices Provided a steady flow of revenue and appointments from up-selling consumers in store

Education

  • Colorado Technical University
    Bachelor of Science in Information Technology, Information Technology
    2023 - 2025
  • New Horizons Computer Learning Centers - South Florida
    Certifications, Computer and Information Sciences and Support Services
    2019 - 2020
  • Bamberg Job Corps Center
    CompTIA Net+, Computer Systems Networking and Telecommunications
    2009 - 2010
  • Augusta Technical College
    General Education, General Studies
    2009 - 2009

Community

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