Experience

Pasadena Independent School District

• United States
• Education Administration Programs
• 700 & Above Employee

• Substitute Teacher

  • Nov 2014 - Present

  --Carries out a program of study described in the lesson plans left by the classroom teacher. --Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students. --Guides the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned. --Performs other related duties as directed by principal. --Carries out a program of study described in the lesson plans left by the classroom teacher. --Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students. --Guides the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned. --Performs other related duties as directed by principal.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Mar 2014 - Oct 2014

  --Provided customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. --Handled escalated issues by successfully navigating the organization to resolve customer requests. --Routed, maintained and tracked outstanding servicing requests and provides thorough follow up. --Provided customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. --Handled escalated issues by successfully navigating the organization to resolve customer requests. --Routed, maintained and tracked outstanding servicing requests and provides thorough follow up.



DSS Research

• United States
• Market Research
• 100 - 200 Employee

• Team Lead

  • Mar 2010 - Mar 2014

  --Managed day-to-day activities of call center representatives.--Trained and developed representatives to improve outbound calling techniques.--Discussed and documented corrective action when necessary..

• Customer Service Representative

  • Sep 2009 - Mar 2010

  -- Made outbound calls to conduct structured telephone healthcare verification calls.-- Recorded participant responses into computer system.