Experience

Crossroads Youth & Family Services, Inc.

• Orem, Utah, United States

• Client Care Representative

  • Oct 2022 - Present



Omega financial marketing

• United States

• Sales Marketing Lead

  • May 2020 - Present

  Maintained knowledge regarding the process of the program and products being sold. Trained employees to sell and understand the value of our product. Paid employees weekly as well as offered monthly incentive bonuses. Researched our target audience and scaled clients. Maintained knowledge regarding the process of the program and products being sold. Trained employees to sell and understand the value of our product. Paid employees weekly as well as offered monthly incentive bonuses. Researched our target audience and scaled clients.



Delta Air Lines

• Salt Lake City, Utah, United States

• Reservations Ticketing Agent

  • Jul 2019 - Sep 2020

  Due to COVID-19, I took the voluntary separation package which cut my employment short. Working at Delta I was required to accurately memorize every single airport code Delta Airlines flew to and from. My job was to provide resources and help flying passengers in need. I also had to use a specific software to book, change and cancel flights. It was important to maintain a positive attitude despite a possible negative reaction from a consumer. I was able to use problem-solving to help identify problems quicker and fix the issues more efficiently and effectively. My goal was to try my absolute best to make each and every interaction end on a positive note.



Delta Air Lines Global Services, LLC

• Salt Lake City, Utah, United States

• Cabin crew

  • Aug 2018 - May 2019

  Stocked the cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight. Cleaned and serviced all areas of the aircraft including the cabin, galleys, and lavatories. Followed company regulations and rules promoting a safe environment for both travelers and employees. Enforced lost and found procedures whenever missing items were located. Cleaned airplanes between flights and sanitized lavatories and seat trays as per company procedures. Stocked the cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight. Cleaned and serviced all areas of the aircraft including the cabin, galleys, and lavatories. Followed company regulations and rules promoting a safe environment for both travelers and employees. Enforced lost and found procedures whenever missing items were located. Cleaned airplanes between flights and sanitized lavatories and seat trays as per company procedures.



Crossroads Youth & Family Services

• lehi, utah

• File Clerk

  • Mar 2016 - Nov 2017

  Crossroads youth services is a proctor care agency. Some of my responsibilities working here are organizing and filing confidential paperwork. Keeping the office clean and organized at all times. Audit preparation. Crossroads youth services is a proctor care agency. Some of my responsibilities working here are organizing and filing confidential paperwork. Keeping the office clean and organized at all times. Audit preparation.



Lei Away Hawaii

• Lehi, Utah, United States

• Sales Associate

  • Sep 2014 - Apr 2016

  Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales. Provided expert product and service information. Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals. Maintained up-to-date knowledge of customer buying habits. Maintained visually appealing and effective displays for the entire store. Listened to customer needs and preferences to provide accurate advice. Described merchandise and explained product operation to customers. Processed cash and credit transactions through company POS system.