SW Project Manager

• Oct 2023 - Present

SW Project Manager

• Jan 2023 - Oct 2023

Project Manager

• Jul 2021 - Dec 2022

Project Manager II- Technology

• Feb 2019 - Jul 2021

Business Analyst /Project Manager II- TechnologyOversaw successful implementation of project activities that involved identifying contractual obligations, client needs/goals, building contacts, and gathering/analyzing necessary information. Drove projects from inception to completion by effectively managing/coordinating tasks and activities among project team members, internal departments, and client or vendor/subcontractor organizations. Developed projects schedules and organized regular meetings, while providing an entire overview of project activities by generating detailed reports. Customized base products to meet client requirements and ensure system integration with other FIS or third-party products.♦ Accomplished six large scale Debit projects (with a budgeted value of more than $1M) within scope, quality, and budgetary requirements.♦ Established a cross-departmental onboarding procedure that became PMO standard for future Project Manager onboarding. ♦ Reduced task cycle time by optimizing project management operations and ensuring strict compliance with Project Management methodology and procedures. Show less

Senior Business Analyst

• Sep 2015 - Feb 2019

Effectively demonstrated project objectives and adhered to defined timelines by representing client relations on various project teams. Conceptualized and executed robust renewal strategies for clients in coordination with client retention teams. Ensured smooth flow of business operations across multiple areas (such as Retail Payments, Client Renewal & Retention, executive reporting, demand generation campaigns, and communication touchpoints) through comprehensive research and analysis. Oversaw proactive de-conversion and top ten at-risk clients’ reporting.♦ Planned, strategized, and successfully implemented client relations ad hoc projects across business units. ♦ Bridged seamless communication with at-risk clients and increased customer retention by leading/executing new internal client relations programs and external client soft touchpoint campaigns.♦ Disseminated information across teams to achieve business goals by restructuring/streamlining the Client Relations SharePoint project site.♦ Created ad hoc profitability reporting for the Client Sales team. Assumed responsibility for database management and initiated new process efficiencies. Show less

Assistant Vice President, Digital Product Analyst

• Feb 2014 - Sep 2015

Facilitated with the achievement of defined goals by documenting processes, features, and online functionality in coordination with multiple lines of business (Mortgage, Consumer, Wealth, Small Business). Ensured delivery of high-quality products by devising/executing testing plans, driving testing enhancements, and supporting Quality Assurance (QA) certification for product releases. Supported multiple lines of business goals via online channels by launching cross-channel features and functionality. ♦ Drove a 5% reduction in post-release line of business incident follow up as well as minimizing direct chat interaction and cycle time by 50% and optimizing downstream team relations by developing a comprehensive communication plan for key release stakeholders. ♦ Improved backlog grooming process by building, leading and guiding cross-functional workgroups to review and size user stories. ♦ Familiarized new employees with organizational policies/procedures by creating the onboarding process. ♦ Contributed to the successful execution of revenue growth/cost reduction initiatives by researching/selecting online channel features and functionality. ♦ Played a vital role in developing/implementing a company-wide go-to-market plan for new features aimed at delivering a unique value proposition to customers and driving competitive advantage. ♦ Strategically positioned as Product Owner for Americans with Disabilities Act compliance updates to the suntrust.com website. Show less

Support Analyst

• Jun 2007 - Sep 2013

Senior Project Manager

• Aug 2003 - May 2007