Experience

V.Group

• United Kingdom
• Maritime Transportation
• 400 - 500 Employee

• Port operations analyst

  • Feb 2023 - Present



IB CARGO SRL

• Romania
• Truck Transportation
• 1 - 100 Employee

• Pricing Specialist

  • Feb 2018 - Feb 2023

  Dealing with customers enquiries and processing client bookings Liaising effectively with hauliers, shipping lines and overseas agents to ensure ultimate customer service is met at all times. Completing accurate documentation including bills of lading,invoices Preparing quotations in accordance with client requirements, with prompt follow up Negotiating rates with suppliers in order to optimise profit margin Dealing with invoicing/job costing to customers in a timely and accurate manner Maintaining and developing relationships with clients in order to identify opportunities for new business Creating Job file in CargoWise1 software. Use CW1 to enter costs and charges. Passing/posting of purchase invoices on CW1. work in an organised manner and keeping on top of email inboxes in Outlook software. Excellent organisation skills with ability to work under pressure Hard working, flexible with willingness to learn and develop new skills Rfq quotations. Effective problem resolution;Booking confirmation Job tracking and customer communication throughout Closing the job when completed to the customer's satisfaction.



SEABROOK FORWARDING AND HANDLING LIMITED

• United Kingdom
• Truck Transportation

• Freight Forwarder

  • Sep 2016 - Jan 2018

  Import-export customer service manage data for international shipments and provide support for many steps of the transportation process. To work with customs agents, warehouse staff, shipping companies, and clients. To help with shipping, receiving, and record keeping for international transactions, verify that all documentation adheres to import-export policies and laws. My duties are to deal with each step of the shipping process. To track shipments and communicate with clients about the package's progress. To coordinate shipping with customs agents for clearance on overseas deliveries. Main task is to provide efficient delivery logistics through data management. Filling out import-export documentation, compile carrier and route assignments, and keep track of shipment payments.



Save&Travel - Guides in Europe

• Travel Agent / Service Executive

  • Jun 2015 - Sep 2016

  to accurately handle all booking requests from tour operators; to find the most suitable service partners (guide, assistant, porter, etc.) to access the database of service providers; to confirm the selected services with the wholesaler customer; to check and manage amendments according to procedure; to build and develop a good working relationship with customers and partners Consulting with sales team, providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the customer Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate Process pre-sales tasks and post-sales requests including contractual terms and conditions, support service offers and products. New Maintenance quoting & pre-order quote preparation Work with Partner Sales teams to close business Call customers to review renewal opportunity Responding to quote requests. Develop business relationships with internal and external associates