Experience

Cinnamon Life Integrated Resort

• Sri Lanka
• Travel Arrangements
• 1 - 100 Employee

• Assistant Director Procurement

  • Jul 2023 - Present

• Procurement Manager

  • Mar 2022 - Jul 2023



Durdans Hospital

• Sri Lanka
• Hospitals and Health Care
• 300 - 400 Employee

• Senior Supply Chain Manager

  • Feb 2021 - Jan 2022



FriMi

• Financial Services
• 1 - 100 Employee

• Project Manager

  • Apr 2020 - Oct 2020

  A Digital Banking platform affiliated with Nations Trust Bank, providing Mobile Wallet, Payment facilities and other Banking products. • Facilitated development of new solutions, collaborating with internal and external stakeholders to introduce new products and improvements to the FriMi app. •Managed completion of existing projects, ensuring timelines were met and changes communicated proactively, to meet stakeholder requirements. A Digital Banking platform affiliated with Nations Trust Bank, providing Mobile Wallet, Payment facilities and other Banking products. • Facilitated development of new solutions, collaborating with internal and external stakeholders to introduce new products and improvements to the FriMi app. •Managed completion of existing projects, ensuring timelines were met and changes communicated proactively, to meet stakeholder requirements.



Richemont

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Assistant Logistics Manager

  • Jul 2017 - Nov 2019

  A Global supplier of jewelry, luxury watches and premium accessories, including brands such as Cartier and Mont Blanc (USD 184.46 million turnover) •Managed operations Australia wide by managing Supply Chain Compliance, Security and Transport for domestic/ international requirements. •Managed and achieved Australian Trusted Trader Accreditation. •Identified alternate transport solutions, reduced cost by 66% and cleared 15 month backlog of Duty Drawback, claiming AU$3.5 million. Also facilitated increase in Safe capacity of AU$20 million to support increased volumes. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SPA Logistics Supervisor

  • Jul 2015 - Jun 2017

  System(s):• Oracle• Remedy• EDW• Sharepoint• QuickbaseNCR is a global tech company in consumer transaction technologies with software, hardware and a portfolio of services supporting more than 450 million transactions daily. It offers solutions that help businesses increase revenue, build loyalty, reach new customers & lower their costs of operations. Responsibilities:• Day to day management of 3PL as well as monthly reporting. Also managing process change and improvement and monitoring KPI performance.• Managing day to day issues as the Final Escalation point, coordinating with internal and external stakeholders to ensure timely resolution and ensuring process improvement moving forward.• Final Escalation point for Logistics escalations regarding process, delivery performance, matrix review and rate card.• Driving continuous improvement and change with 3PL re warehouse and transport services• Acting as the key contact point for all Senior Managers with issues and queries.• Providing weekly and monthly reporting to monitor and manage the Order Management team (team of 10 with 2 escalation managers and 1 service manager), driving for performance and process improvement as well as acknowledging high performers.• SME for Logistics process supporting inter departmental staff training• SME for Logistics driving improvement and change of existing process• Operational lead developing and rolling out major Logistics projects• Leading coordination of any out of scope projects on behalf of the Spare Parts Manager• Providing direction for internal stakeholders in successfully managing and completing Install/Upgrade projects.• Performing any ad hoc requirements of the SPMAchievements:• Rollout of major project changing 3PL’s Australia wide• Creating SOW between NCR and 3PL• Publishing end to end documentation of Logistics owned and impacted process Show less

• SPA Account Coordinator

  • Jul 2013 - Jul 2015

  System(s):• Oracle• Remedy• EDW• SharepointNCR is a global tech company in consumer transaction technologies with software, hardware and a portfolio of services supporting more than 450 million transactions daily. It offers solutions that help businesses increase revenue, build loyalty, reach new customers & lower their costs of operations. Responsibilities:• Day to day management of 3PL as well as monthly reporting. Also managing process change and improvement and monitoring KPI performance.• Managing day to day issues as the Final Escalation point, coordinating with internal and external stakeholders to ensure timely resolution and ensuring process improvement moving forward.• Acting as the key contact point for all Senior Managers with issues and queries.• Providing weekly and monthly reporting to monitor and manage the Order Management team (team of 10 with 2 escalation managers and 1 service manager), driving for performance and process improvement as well as acknowledging high performers.• Leading coordination of any out of scope projects on behalf of the Spare Parts Manager• Providing direction for internal stakeholders in successfully managing and completing Install/Upgrade projects.• Performing any ad hoc requirements of the SPM Show less



Campari Group

• Italy
• Beverage Manufacturing
• 700 & Above Employee

• Customer Service and Logistics Planner

  • Jul 2012 - Apr 2013

  System(s): SAP Campari Australia is a supplier of alcoholic beverages and provide these products through 3PL's to major Retailers across the Asia Pacific.; Managing all export orders to the Pacific Islands, liaising with Sales regarding pricing, stock availability and future orders; liaising with Supply Chain regarding stock availability and forecasting. Managing all sample orders for Australia; coordinating with state offices and 3PL to ensure ontime delivery Primary contact for 3PL managing the relationship; ensuring delivery windows are met; ensuring customers are informed/updated regarding deliveries or issues; managing damages and returns with Supply Chain to ensure both systems are accurate and balance Managing the credit process from an inventory perspective for all Australia; investigating and processing all claims; liaising with 3PL to get confirmation of returns; liaising with Supply Chain to confirm system updates; liaising with Finance to relieve backlog of old claims and ensuring current claims are completed and communicated back to customers Reporting for Supply Chain team and the Supply Chain Director; Order Reporting performed on a daily basis to monitor all new orders, updating delivery windows and ensuring that any missed deliveries are investigated, rectified and communicated back to the customer; weekly Duty reporting liaising with 3PL and finance to ensure correct stock is Duty Paid; Monthly reporting for Supply Chain Director to provide a summary of the previous month regarding stock movements, 3PL performance and sales. Reporting for 3PL to monitor performance using customer reports Non-Conformance reporting Show less



Hi Life Health & Beauty Pty Ltd

• Retail Operations Coordinator

  • Oct 2009 - May 2012

  System(s): Netsuite EDI Hi Life is a supplier of cosmetic, skincare and weight loss products and provide these products through 3PL's to direct consumers and major Retailers across Australia and New Zealand. Responsibilities: Supervising a team of 2 (a data entry specialist and an inbound customer service specialist) Managing all retail orders received from customers (between 800 - 1200 orders per week) Primary contact for 3PL ensuring priorities, kitting projects and delivery times were met Reconciling inventory movement in Netsuite Trade Marketing management Consulting and supporting Marketing/ & Supply Chain with new product launches Reporting for the Sales Team Project Management Ad hoc support for Sales, Marketing and Finance Achievements: Successfully improved order processing from 3 week lead time from receipt of orders to having all orders processed within 48hrs of receipt Instigating and maintaining a cross departmental Trade Marketing team that ensure no promotions or new launches were missed/delayed Successful development and rollout of EDI with major customers MessageLabs (now part of Symantec), NSW Show less



Symantec Cloud Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Global Provisioning Assistant

  • Jul 2008 - Sep 2009

  System(s): • Siebel • Axapta • Share Point MessageLabs is an IT Security Service provider that supports some of the largest corporations worldwide and provides full service from sale to implementation and maintenance. Responsibilities: • Validation and processing all contracts for the Asia Pacific (APAC) region • Providing first line support to APAC sales team • Investigating any delays or issues with orders • Providing support on client calls regarding ETA’s for processing and specific procedure • Training new starters in process and procedures • Project Management Achievements: • Resolved issues with ‘pending orders’ by liaising with Finance and cleared a backlog resulting in 40% reduction in outstanding balances within 2 months. • Facilitated design and testing of Share Point, allowing APAC to move from manual to web based processing system. Once testing was completed, the system was handed over for global commission Show less



Frontline Hospitality

• Recruitment Consultant

  • Jan 2008 - Apr 2008

  System(s): Microsoft Excel Frontline Hospitality is a franchise of Frontline Recruitment and focusses on the Hospitality and Tourism sector or the industry. Responsibilities: Sourcing new business Liaising with existing customers Advertising, screening and interviewing potential candidates Achievements: Placing an individual for a short term contract role System(s): Microsoft Excel Frontline Hospitality is a franchise of Frontline Recruitment and focusses on the Hospitality and Tourism sector or the industry. Responsibilities: Sourcing new business Liaising with existing customers Advertising, screening and interviewing potential candidates Achievements: Placing an individual for a short term contract role



Big Fish Games

• United States
• Computer Games
• 300 - 400 Employee

• Recruitment Consultant

  • Oct 2007 - Dec 2007

  System(s): Microsoft Excel Big Fish is a recruitment company that has grown in various industries having focussed predominantly in the IT sector and branching out. Responsibilities: Administrative support Creating a hospitality market platform Achievements: Created a market platform for hospitality System(s): Microsoft Excel Big Fish is a recruitment company that has grown in various industries having focussed predominantly in the IT sector and branching out. Responsibilities: Administrative support Creating a hospitality market platform Achievements: Created a market platform for hospitality



The InterContinental Hotel

• Instant Service Centre Agent, Business Centre Agent, Receptionist

  • Jun 2006 - Oct 2007

  System(s): Opera Fidelio Front Office The InterContinental is a 5 star international brand hotel chain that provides their guests with a luxury experience with their staff, rooms and facilities. Responsibilities: Providing support and assistance to all guests and staff Managing control hub for guests and staff Updating customer database Problem solving Training new staff Achievements: Recognised “Employee of the month” for outstanding performance within 3 months Refined and updated Business Centre processes to allow full functionality of the service by the customer One of 3 staff members fully trained in all areas of the Front Office Dept. Show less



The Four Seasons Hotel

• F&B Attendant

  • Sep 2003 - May 2004

  The Four Seasons is a 5 star international brand hotel chain that provides their guests with a luxury experience with their staff, rooms and facilities.; MEP and service of meals Providing support and assistance to all guests and staff Problem solving The Four Seasons is a 5 star international brand hotel chain that provides their guests with a luxury experience with their staff, rooms and facilities.; MEP and service of meals Providing support and assistance to all guests and staff Problem solving