Experience

PT Dian Graha Elektrika

• Indonesia
• Human Resources Services
• 1 - 100 Employee

• Shift Manager

  • Sep 2017 - Present

  • In charge at Network Operation Center (NOC) and leadership in shift • Manage team Surveillance for avoid miss alarm • Surveillance management and performance monitoring for core, transmission, IP RAN, VAS Network elements • Fault management and managing FO surveillance team • Performance evaluation of front office Surveillance engineer • Manage and handle customer complaints to resolve the problem • Ensuring fault escalation is per fault escalation procedure • Front office report generation and distribution management • Report critical issue to related team • Performing escalation process to FM / BO for solving problem, to achieve SLA. Show less



PT Mitra Karsa Utama

• Indonesia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Incident Problem Manager

  • Oct 2014 - Aug 2017

  Responsible to support overall operation Shift of Group & Helpdesk in Network Operation Centre MS H3I Responsible and maintain on overall Incident and Problem for H3I Network Leading for Incident process and bring the information to customer properly Make internal and external escalation procedure group of Surveillance & Helpdesk to resolving problem. Make daily report & handover shift to Huawei and Customer H3I management Handling and analysis complaint from Regional Manager Level of H3I all region Control Trouble Ticket system to reach Huawei Management SLA target Follow up of issue from helpdesk (customer complaints) Ensuring fault escalation is per fault escalation procedure Report critical issue to related team • Performing escalation process to FM / BO for solving problem, to achieve SLA. Show less



PT Putra Mulia Telecommunication

• Indonesia
• Telecommunications
• 200 - 300 Employee

• Project Coordinator

  • Sep 2012 - Oct 2014

  Responsible for 24X7 alarm all site project Axis. Responsible to support overall operation Shift of Group & Helpdesk in Project HS Axis Monitoring BTS and Tower Project Axis from the Software Application Analyzing the problem site down impacted power or transmission Report to the regional if there is a critical issue, and coordinate to check from the regional side. Report Open and close Trouble Ticket and sending to management. Sending an email reporting Problems Ticket that are still open or running to the regional team. Show less


PT. TRIMBA ENGINEERING
• Telecommunications
• 1 - 100 Employee
• Operations Maintenance Service

  • Apr 2011 - Sep 2012

PT Dakota Buana Semesta
• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Divisi Umum dan K3

  • Feb 2011 - Apr 2012