Experience

ProcurePro

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Customer Success

  • Sep 2021 - Present



MyPass Global

• IT Services and IT Consulting
• 1 - 100 Employee

• Implementation Specialist

  • Oct 2020 - Sep 2021



RedEye Apps

• Project Manager

  • Nov 2018 - Oct 2020

  Having worked across multiple roles for a leading provider of enterprise software for nearly 5 years, I have extensive experience in rollouts for large and complex asset owners in the power/energy, natural resources and mining sectors. I have been responsible for the end to end delivery of some of our largest projects since 2018. I have managed both domestic and international projects, and have a proven record of effective stakeholder management at all levels of business.

• Customer Success Manager

  • Jan 2017 - Nov 2018

• Client Engagement Lead

  • Jul 2015 - Nov 2018

  •Coordinate small team of Client Engagement specialists to maximise individual potential•Develop and implement strategies to increase Client user adoption•Foster strong relationships with Clients across all business units•Develop & deliver Client user training, UAT, reporting etc.•Provide direct channel from Client stakeholders to key decision makers within RedEye - articulate Client needs across all functions of the business from marketing, development and tech. services, project coordinators through to Executive team•Promote the RedEye brand promise - Easy + Fast + Relevant = Essential•Foster the RedEye culture



Laing O'Rourke

• Construction
• 700 & Above Employee

• Senior Site Document Controller

  • Oct 2013 - Jun 2015

  -Training & mentoring of Document Controllers-Develop & improve Document Control policies and procedures -Conduct regular system audits to ensure compliance with Best Practice standards, ISO 9001, Company standards, and QA requirements-Generate daily/weekly/fortnightly system reports - Document returns (Client & Vendor), outstanding reviews, TQs/RFIs, NCRs, etc.-Project deliverables close-out - end of project close out with QA dept., Vendor MDRs, supplier documentation etc.

• Site Document Controller

  • Aug 2012 - Oct 2013

  -Site-based - Assist construction & QA team as required-High volume Vendor Document Control-Maintain controlled set of hard copies of design/technical drawings on site-Develop & improve Document Control policies and procedures-TQs, NCRs, RFIs,-DMS reporting & audits-Competions/C2 activities - coordination & submission of As-Builts, compilation and submission of MCDs and MDRs-High level of attention to detail-Ability to work autonomously as needed while also coordinating & communicating effectively within a large team-Friendly, proactive & approachable-Commitment to HSE policies and initiatives -Ability to perform and excel under pressure in a fast paced environment-Advanced Microsoft Office skills-Asite, Teambinder, Incite, Aconex, SAP, TRIM, Adobe Pro



City North Infrastructure

• Civil Engineering

• Document Controller

  • Dec 2010 - Jun 2012