Experience

Innablr

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business and People Operations

  • May 2018 - Present

  • Maintain a vibrant and fun working environment for consultancy based team, including regular social activities, strategy days and charity events • Management of the day to day running of the office and maintaining office efficiency including facilities management, internal task tracking, and deadline management • Marketing and social media management including coordination of organisational rebrand and roll out and graphic design • Coordination of recruitment, end to end HR requirements, timesheet submissions and expense reconciliation • Executive meeting management and associated agenda creation, minute taking and catering requirements Show less



Monash College

• Australia
• Education Administration Programs
• 300 - 400 Employee

• Operations Coordinator

  • Sep 2017 - May 2018

  • Assisting the Operations Manager with communicating workforce planning including relief teaching arrangements • Providing administrative support to the Operations Manager including preparation and distribution of materials and maintaining of supplies • Undertaking student and teaching administration including scheduling classes, monitoring student attendance • Liaising with various internal and external departments to ensure operational requirements are being met across campuses • Coordinating a range of co-curricular activities including certificate ceremonies, inductions etc Show less



DeakinCo.

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Service Delivery Coordinator / EA to CEO (merged entity of DeakinDigital and DeakinPrime)

  • Apr 2017 - Sep 2017

  • Coordination of all administrative and operational aspects of DeakinCo. Professional practice credentials • Manage day-to-day assessment service lifecycle including candidate support, strategic and operational solution design and implementation • Organise consultants and assessors to ensure assessment can be performed in expected timeframes • Ensure maintenance of accurate records for quality assurance, moderation, compliance reporting and reporting to clients • Coordinate the client registration process including responding to all client enquiries via Zendesk with all enquiries addressed within one business day • Project coordinator and primary liaison between multiple business groups for the CEO to ensure clarity of goals and quality and adherence to deadlines such as the Strategic Budget and Business Plan • Provide Executive Assistance for CEO; includes calendar management, meeting coordination with University academics and external academics Show less



DeakinDigital

• Australia
• Higher Education

• Client Services and Administration Coordinator / EA to CEO

  • Jun 2016 - Apr 2017

  • Coordinate the client registration process including responding to all client enquiries via Zendesk with all enquiries addressed within one business day• Project coordinator, calendar manager and primary liaison between multiple business groups for the CEO to ensure clarity of goals and quality and adherence to deadlines such as the Strategic Budget and Business Plan• On-boarding and inducting new starters and contractors in line with HR procedures and manage external provider of payroll functions including payroll preparation and queries• Managed the processing of finance administration, including producing invoices, credit card reconciliation, raising purchase orders and expense claims • Overall office management and team administrative support; including team event coordination, travel bookings Show less

• Office Administrator

  • Nov 2015 - Jun 2016

  • Manage and provide support with finance administration, including producing invoices, coding of accounts, raising purchase orders and expense claims• Assist in meetings and facilities coordination• Coordinate both digital and physical filing of key documents• Undertake duties in expense management and credit control• Assist with data input and team support• Manage external provider of payroll functions including payroll preparation and queries



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Business Support Coordinator

  • Feb 2015 - Nov 2015

  • Management of business website via Wordpress, news items / supplier offers, new members, supplier pages • Drafting new EDMs to be distributed to members, including supplier updates and event information • Event assistance, research and scheduling including properties and price comparisons, event calendar management • General business support - answering phone, filtering requests, new supplier contacts etc • Management of business website via Wordpress, news items / supplier offers, new members, supplier pages • Drafting new EDMs to be distributed to members, including supplier updates and event information • Event assistance, research and scheduling including properties and price comparisons, event calendar management • General business support - answering phone, filtering requests, new supplier contacts etc



National Training Pty Ltd

• Australia
• E-Learning Providers
• 1 - 100 Employee

• Office Manager / EA to CEO (Previously Talent2 Education)

  • May 2014 - Jan 2015

  • Ensure office facilities are adequately maintained; accountable for supplies, maintenance, communication, training facilities and overall office presentation • Created and tracked all expenses and credit card accounts utilising MYOB accounting software • Promote positive work environment by scheduling office team activities, including birthdays and get togethers • Coordination of the Personal Progress Plan program to increase student engagement and provide ongoing support to all students • Provide efficient administrative and operative support to the CEO and any other department as required • Oversaw the office relocation, worked with floor plan, furniture selection and overall office setup with minimal interruption to operations Show less



Talent2

• Australia
• Staffing and Recruiting
• 300 - 400 Employee

• Operations Support Officer

  • Jul 2013 - May 2014

  • Controlled the capture of all data errors, problems or complaints on behalf of the Operations Team • Supported the Operations Support Manager and Operations team to ensure adherence to all student administrative processes within our Student Management System and to drive the adherence to effective process and policies to maximise our data integrity • Accurately capture our customers concerns, if possible action immediately or delegate the issue to the appropriate member of the team for action • Responsible for the creation and maintenance of Editable PDF’s and the PDF Library • Managed the administration and coordination of the Accelerated Learning Webinar Program Show less



Abex Training Group

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Training Coordinator / PA to COO

  • Sep 2012 - Jul 2013

  • Maintained a customer-focused approach towards the achievement of objectives, liaised with key stakeholders, both internal and external to sustain positive working relationships • Supported, coached and developed the junior administration support team to ensure a positive and productive working environment • Designed and maintained systems to collect information on service delivery, client and operational procedures to enhance quality and efficiency • Screened all inbound calls, assisted with inquiries and proactively manage to a positive outcome • Produced professional correspondence, researched and co-ordinated a variety of special projects for the Operations Manager • Assisted with collection of overdue invoices and ensured that debt was recovered in a timely and customer service orientated manner Show less



Chase Performance™ Pty Ltd

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Officer

  • Apr 2012 - Sep 2012

  • Provided high quality customer service to allocated client caseload, provided efficient support to ensure their individual needs were met • Managed the integrity of the student database and coordinate data entry of student information and results • Assist to develop training schedules, sourcing and distributing the required resources, including trainers, to deliver programs • Achieved effective working relationships to contribute to productive teamwork and provide backup administrative and sales support when necessary Show less



EastWest College of Natural Therapies

• Melbourne Area, Australia

• Student Administrator

  • Jul 2011 - Apr 2012

  • Implemented new processes, systems and procedures to increase productivity and profits including new filing structure and student management system • Maintained strong relationships with students from induction to graduation and made sure all their needs were met with empathy and understanding • Monitoring all courses and ensuring all requirements such as text books, room layouts etc are maintained • Developed and implemented strategies designed to attract students and generate enrolments to the courses offered Show less



State Enterprise Training

• Launceston, Australia

• Client Services Support

  • Sep 2009 - Jul 2011

  • Provided superior customer service including follow ups, negotiations, problem solving, and initiative as first point of contact for organisation • Administered unwavering support serviced to the Client Services team to ensure efficient productivity within our department as well as providing all other teams support when necessary • Ensured trainers had all resources and materials necessary to meet company’s outstanding course standards • Provided superior customer service including follow ups, negotiations, problem solving, and initiative as first point of contact for organisation • Administered unwavering support serviced to the Client Services team to ensure efficient productivity within our department as well as providing all other teams support when necessary • Ensured trainers had all resources and materials necessary to meet company’s outstanding course standards



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Data Input Consultant

  • Jul 2008 - Sep 2009

  • Provided skilled, efficient support services through accurate data entry and the operation of company specific procedures, data bases and software • Liaised effectively with customers from diverse backgrounds and internal departments throughout Australia • Implement appropriate problem solving skills to assist with the input of accurate information • Provided skilled, efficient support services through accurate data entry and the operation of company specific procedures, data bases and software • Liaised effectively with customers from diverse backgrounds and internal departments throughout Australia • Implement appropriate problem solving skills to assist with the input of accurate information



Tasmanian Institute of Sport

• Launceston, Australia

• Office Administration

  • Apr 2007 - Jul 2008