Experience

Ministry of Stories
• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee
• Administrator- Volunteering

  • Feb 2022 - Present


Royal Conservatoire of Scotland

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Short Courses and Junior Conservatoire Programme Assistant

  • Feb 2020 - Feb 2022

  I worked in the Short Courses and the Junior Conservatoire departments. The Short Courses department was open to any member of the public and hosted a number of weekly classes over a range of performing arts. The Junior Conservatoire was an intensive selective programme for 12-18 year olds focused on building their performance skills to ready them for a professional career. As the Programme assistant for both departments, my role was to give administrative support to the departments and oversee the general day to day running of the departments. • Supported a number of different classes including film, production, theatre, musical theatre and dance • Completed administration tasks: updated registers and filed absences. • Greeted students and parents as their first point of contact • Answered queries and dealt with complaints over email and phone. • Set up rooms and created room bookings • Helped transition the Junior Conservatoire and Short Courses onto online lessons. • Set up the short courses Microsoft teams pages for their online lessons • Oversaw the smooth running of the online courses.



The Challenge

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• National Citizen Service Engagement Coordinator

  • Apr 2018 - Aug 2019

  The Challenge was a social integration charity which powered the National Citizen Service programme. The National Citizen Service is a residential programme designed to bring students from varying schools together to build employability and community skills. As an Engagement Coordinator, it was my role to go into schools and promote the programme through a variety of different activities. ● Successfully worked in a target driven environment. ● Gave persuasive and strong presentations to people of all ages ● Dealt with complaints and solved participants problems efficiently. ● Presented in assemblies to multiple year groups of 15-18 year olds. ● Created and presented workshops in a number of different schools. ● Prepared students for their activity week by calling students and parents. ● Hosted and presented information evenings ● Proficient on CRM software such as Salesforce. ● Created and hosted tailored events ● Completing general administrative tasks. Key Achievements • Developed new tailored presentations and events • Took on additional roles including: social media representative and independent school specialist. Which saw an increase in independent school sign ups. • Developed training and gave training to other staff members on how to improve customer service skills.



VSO

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• ICS volunteer

  • Apr 2015 - Jul 2015

  The International Citizen Service is a volunteer programme aimed at 18-25 year olds. Volunteers from the UK are sent to partner countries where they work with local volunteer counterparts. My specific role was working in Alaminos City in The Philippines in their Disaster Risk Management office to create local first responder teams in the case of a natural disaster. • Established and managed volunteers in the local community to create a disaster first responders team. • Recruited volunteers, conducted orientations, training and focus groups with community members. • Conducted Disaster Risk Management safety talks in local schools. • Held presentations for local government officials



Shakespeare Schools Foundation

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Schools Outreach Officer

  • Jan 2015 - Apr 2015

  Shakespeare Schools Foundation is a theatre-based charity, aimed at creating Shakespeare performance festivals for local schools. My role was to recruit schools onto the festival. ● Recruited schools nationwide to participate in a performing arts charity. ● The first point of contact with the teacher, to help them complete their application. ● Encouraged teachers to understand the importance of theatre in Education. ● Proficient in Raiser’s Edge. Shakespeare Schools Foundation is a theatre-based charity, aimed at creating Shakespeare performance festivals for local schools. My role was to recruit schools onto the festival. ● Recruited schools nationwide to participate in a performing arts charity. ● The first point of contact with the teacher, to help them complete their application. ● Encouraged teachers to understand the importance of theatre in Education. ● Proficient in Raiser’s Edge.