Experience

West Coast Reduction Ltd.
• Canada
• Renewable Energy Semiconductor Manufacturing
• 100 - 200 Employee
• Customer Service Representative

  • Oct 2012 - Present

Eclipse Awards International
• Canada
• Chemical Manufacturing
• Sales and Marketing

  • Dec 2012 - Jun 2013


Framers Choice

• United States
• Retail

• Digital Division Manager / Marketing Manager

  • Apr 2011 - Aug 2012

  • Set up and manage new digital imaging department. • Marketed new print on demand printing service to retail picture framers. • Generated sales and marketing samples for salesman. • Wrote instruction manual for digital printing service. • Marketing new print on demand printing service to retail picture framers. • Educated picture framers on the finer points of digital printing. • Established printing service for OPUS Retail stores. • Printing images to the end user. •… Show more • Set up and manage new digital imaging department. • Marketed new print on demand printing service to retail picture framers. • Generated sales and marketing samples for salesman. • Wrote instruction manual for digital printing service. • Marketing new print on demand printing service to retail picture framers. • Educated picture framers on the finer points of digital printing. • Established printing service for OPUS Retail stores. • Printing images to the end user. • Provided technical support to stores regarding printing service. • Oversaw the printing of images for the end users/customers for quality assurance. • Generated marketing material and sales tools for salesmen for both picture framing and digital printing service.

• Customer Service Manager

  • Aug 2006 - Apr 2011

  Managed a team of 6 sales staff • Responsible for training and creating awareness of customers’ requirements, product knowledge, and technical issues. • Responsible for the customer service, and making sure that their requirements meets the budget and their deadlines. • Solved customer complaints and problems listening, accessing and understanding the needs of customer. • Involved in research and development of new products and services. • Provide technical support to customer… Show more Managed a team of 6 sales staff • Responsible for training and creating awareness of customers’ requirements, product knowledge, and technical issues. • Responsible for the customer service, and making sure that their requirements meets the budget and their deadlines. • Solved customer complaints and problems listening, accessing and understanding the needs of customer. • Involved in research and development of new products and services. • Provide technical support to customer during and after instruments installation. • Responsible for FC marketing activities, including marketing materials. • Produced company newsletters. • Organized open houses, workshops, demonstration classes to promote and educate retail picture framing clients. • Managed the sales accounts of 6 Opus stores and the company’s top 20 picture framing clients.



Leo’s Camera Supply

• Canada
• Photography

• Top Sales Consultant

  • Jan 1998 - Aug 2006

  • Consulted with working professionals and emerging amateur photographers/videographers regarding the current technologies and techniques in the industry. • Monitored customer satisfaction, addressed issues and provided solutions. • Worked with the firm management to develop sales strategy and lead programs based on customer feedback and company vision. • Evaluated the market needs, discovered potential demands and identified new sales channels to improve/meet the sales agenda of the… Show more • Consulted with working professionals and emerging amateur photographers/videographers regarding the current technologies and techniques in the industry. • Monitored customer satisfaction, addressed issues and provided solutions. • Worked with the firm management to develop sales strategy and lead programs based on customer feedback and company vision. • Evaluated the market needs, discovered potential demands and identified new sales channels to improve/meet the sales agenda of the firm. Show less • Consulted with working professionals and emerging amateur photographers/videographers regarding the current technologies and techniques in the industry. • Monitored customer satisfaction, addressed issues and provided solutions. • Worked with the firm management to develop sales strategy and lead programs based on customer feedback and company vision. • Evaluated the market needs, discovered potential demands and identified new sales channels to improve/meet the sales agenda of the… Show more • Consulted with working professionals and emerging amateur photographers/videographers regarding the current technologies and techniques in the industry. • Monitored customer satisfaction, addressed issues and provided solutions. • Worked with the firm management to develop sales strategy and lead programs based on customer feedback and company vision. • Evaluated the market needs, discovered potential demands and identified new sales channels to improve/meet the sales agenda of the firm. Show less


Leo's Camera Supply
• Canada
• Photography
• Sales Consultant

  • 1998 - 2006