Experience

Hotel Urban

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Guest Service Agent

  • Mar 2018 - Present



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Market Associate

  • Sep 2014 - Feb 2018

  Worked under Market Management team of the company. Primary responsibility is to ensure that Expedia’s hotel product in assigned market is competitive, attractive and relevant for Expedia’s fast-growing global customer base. Worked with hotel partners to help them maximize the marketing and distribution potential from their participation in the Expedia marketplace. This role is the foundation of the Market Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breath of global traveler demand. I have worked closely with hotel partners to: ● Optimize content, rate and availability competitiveness on Expedia sites to maximize customer conversion ● Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs ● Secure value-adds and promotional offers to support the brands’ merchandising and marketing efforts ● Educate hotel partners on the self-service features available on Expedia Partner Central ● Support Expedia’s business development efforts through smooth onboarding of new hotel partners ● Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership team Accomplishments ● Improved Metro Manila’s mobile share from 15% to 24% for year 2015 ● Expedia Philippines Quarterly “Be Different” Award Winner (Q1 2017) ● CHAMP APAC Engine Room Quarterly Award Winner - 2016 (Q4 winner); 2017 (Q1 to Q4 winner) ● Join Expedia Lead Owner - Live Sign up Success Rate from 20% to 70% ● APAC Quarterly Star Awards (Q3 2017) Fastest Onboarding AMT ● APAC Quarterly Star Awards (Q3 2017) Best Performing AMT on NRN ● Product Pillar – conducts Product update/trainings to PH team



The Linden Suites

• Philippines
• Hospitality
• 1 - 100 Employee

• Hotel E-commerce Account Manager

  • Sep 2010 - Sep 2014



Astoria Hotels and Resorts

• Philippines
• Hospitality
• 100 - 200 Employee

• Reservations Officer

  • Jan 2010 - Sep 2010



Jobstreet

• Sales Account Manager

  • Dec 2008 - Sep 2009