Experience

Continuing Education at the University of Miami

• United States
• Higher Education
• 1 - 100 Employee

• ENROLLMENT ADVISOR

  • Sep 2016 - Present

  • Assist undergraduate/graduate? students in making critical career decisions.• Facilitate enrollment activities including student loans, classroom preparation, written communication, interface with advisors and faculty, addressed student concerns and performance issues through to student graduation.• Maintain active engagement with students through effective and personalized communication.• Counsel students on degree programs best designed for their continuing education and career goals.• Liaise with other departments to ensure student retention exceed enrollment goals. Such as Collegiate Studies, Office of Professional Advancement, the Computer Science Department, Marketing Department...• Analyze market trends of current programs to accurately predict future programs.• Design and maintain training manuals and department policies and procedures.• Investigate potential new employees and assist with on-boarding process.• Instruct new employees on departmental processes. Show less

• Administrative Assistant

  • Apr 2016 - Sep 2016

  • Supported students in special credit programs, such as Summer Scholars, Non-Degree High School, Miami Semester, Visiting Student Program and Brazil Scientific Mobility Program.• Created open lines of communication with prospective students via phone, email, online, social media, chat and direct mail.• Utilized SalesForce to input and update potential opportunities.• Explained varying degree requirements, policies and procedures to potential students.• Provided assistance to students in the enrollment process in its entirety, including troubleshooting and protecting confidential documentation.• Orchestrated course registration, housing, dining and third-party billing for over 4 dozen scholarship students interested in studying overseas here in the United States and enrolling in the Brazil Scientific Mobility Program during Summer 2016. After years of success and due to funding shortages from Brazil, this program was halted after the Summer of 2016.• Coordinated events for Summer Scholars Program, including transportation, meals, Ariba, purchase orders, interdepartmental requisitions and contract payments.• Organized photography and videography crew in Summer Scholars Program. • Oversaw student files; prepared acceptance packets, organized program orientations, prepared 1-20 memos and created social media posts.• Monitored student records in CaneLink, responsible for admitting, term activating and enrolling tasks.• Reviewed and Filed post acceptance documents for Summer for Scholars Program. Show less

• Event Staff Assistant

  • Apr 2016 - Apr 2016

  • Assembled registration packets for the University of Miami Corporate Run.• Sorted participants into groups divided by seed and department.• Categorized and maintained runner groups and packages.



Smoothie King (SKFI)

• Tallahassee, Florida Area

• Team Leader

  • Aug 2014 - Mar 2016

  • Promoted environment of outstanding customer service. • Increased overall sales through public relations promotions of new products. • Supervised team of motivated retail employees in everyday tasks of retail service, such as assisting customers with purchases, resolved conflicts and complaints. • Evaluate employee performance; train new employees; build team to increase productivity, satisfaction and overall experience for the customer. • Implemented effective sales techniques to increase satisfaction and quality. • Ensure employee coverage by adjusting daily shift schedule. Show less



Alva. Enterprise

• Miami/Fort Lauderdale Area

• Office Assistant

  • May 2012 - Sep 2012

  • Welcomed and greeted all visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to recipients. • Handled term medical plans for prospective clients, including civilian families, companies and charity organizations. • Negotiated with major insurance companies. • Sustained client data files and assisted with data entry, cataloging and employee scheduling. • Welcomed and greeted all visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to recipients. • Handled term medical plans for prospective clients, including civilian families, companies and charity organizations. • Negotiated with major insurance companies. • Sustained client data files and assisted with data entry, cataloging and employee scheduling.