Experience

SPINS

• United States
• Market Research
• 300 - 400 Employee

• POS Client Integration Manager

  • Jun 2015 - Present

  My key responsibilities are but not limited to the following: - I am a strong communicator, excellent presenter, excel in a client-facing role and have the enthusiasm and knowledge to train and coach clients to directly impact customer satisfaction and retention. - I am a person that is comfortable working in a fast-paced work environment with a passion for cross-functional collaboration, learning, knowledge-sharing and educating. This is a strategically important role within the company and will contribute to a delightful and consistent onboarding experience for new retailer clients. - I serve as a ambassador of SPINS to our retailer clients. - Able to manage multiple projects simultaneously while also helping to develop and implement scalable retailer onboarding processes. Manage onboarding communications, touch points and documentation: conduct web-based product trainings: answering client questions: track onboarding metrics: and conduct check-ins to ensure client usage of and engagement with our suite of products. - Project management - Technical know-how to work with production and operations teams - Vendor POS knowledge or understanding how they work technically (i.e. LOC, ECRS, Retalix) - Manage expectations, provide escalation paths, and document any issues that arise in onboarding sessions. - Manage significant set of projects at any given time (20+ retailer onboarding projects at any given time) Show less



Retail Data Systems

• United States
• Computer Hardware Manufacturing
• 200 - 300 Employee

• software support

  • Feb 2012 - Apr 2015

  • Installed and maintained point of sale systems and pricing systems. • Worked with stores and the developers of the software on many levels to customize and get the most out of the software. • Troubleshot system malfunctions and worked directly with stores to fulfill store needs. • Coordinated with major warehouses Super Value, Central, and others on importing and exporting price changes and item files. • Basic networking and configuring of access points and routers. • Provide customer service by working on help desk to answer any questions the customers might have. • Worked with other customer service representatives to help resolve issues they were having. • Verified and authenticated reports and worked with accountants from stores, so that they can have a better understanding of the reporting software. • Conducted training seminars for stores to better understand and utilize our products. • Managed install projects. • Created basic scripts to run movement of items or to do special tasks for customers. • Collaborated with stores on major promotions or sales. • Internal training • Site surveys and Demos • Maintained quick and accurate customer service Show less