Experience

Boston College

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Student Accounts

  • Sep 2018 - Present

  Work with students to help them through the process of paying their college costs. This includes helping students and parents receive their financial aid awards. Guiding them to understand what documents are needed and what steps are needed to receive their federal loans. Work with families with payment plans.Where balances may remain unpaid, continue working with students and families towards an amicable resolution. If unresolved, assign accounts to external collection agencies. I then work closely with our collection agencies.



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• Collection Manager

  • Nov 1994 - Feb 2018

  Consistent record of reducing delinquency and reducing losses by upgrading systems and technology and implemented and improving processes. Successfully reduced loan delinquency from 17% to a steady rate of 4%.Collected student tuition accounts an average of over $400k monthly, $5 million per year. Renegotiated agency contracts and commission structures. Reduced commission rates from as higher as 50% to 33%, then to 25% on all placements, reducing expenses to the University, the students and families.Guided, trained and directed staff to achieve business goals using their individual talents resulting in a departmental climate where staff can enjoy what they do and achieve success.Coordinated all communication with outside agencies and attorneys which increased recoveries and reduced losses.Established smooth and efficient department by providing direction and troubleshooting.Streamlined procedures which led to successfully reducing staff while increasing revenue.Implemented new and evolving operating methods increasing revenue.Created collection calendar to place accounts at consistent times for benchmarking.Maintained monthly reports and ‘points in time” metrics for upper management.



Bank of Boston (formerly Mechanics Bank)

• Collection Manager (Consumer Loan Underwriter)

  • 1988 - 1994

  As Collection Manager, I oversaw the collection processes for all portfolios (mortgages, home equity, auto and personal loans and credit cards). Steady record of improving and maintaining low delinquency rates for all product lines. Hired, trained and coached staff. Taught best practices leading to measurable improvements.Staff's success and competence improved their confidence and their results.Experience with residential foreclosures, automobile repossessions and subsequent sales.Represented the bank with all bankruptcy proceedings to protect the bank's interest.Represented the bank at any and all court legal proceedings when legal action became necessary. Selected collection agencies, attorneys and other vendors for the bank to use.I also assisted with consumer loan underwriting, particularly during high volume times and promotions. Full understanding and interpretation of applications, credit scores, understanding credit bureaus, understanding debt to income, cash flows of applicants.Assisted with the quality control of mortgage loans prior to being sold to the secondary market.



Shawmut National Bank

• Senior Collection Specialist

  • 1987 - 1988

  Oversaw the assignment of auto loans for repossession.Once repossessed, maintained and stored collateral. Oversaw the filing of insurance claims as needed.Sold collateral to highest bidders from 3rd parties or at auto auctions.Subsequently continued the collection of outstanding deficiency balances.Worked with automobile dealerships for payment when there were repurchase agreements. Oversaw the assignment of auto loans for repossession.Once repossessed, maintained and stored collateral. Oversaw the filing of insurance claims as needed.Sold collateral to highest bidders from 3rd parties or at auto auctions.Subsequently continued the collection of outstanding deficiency balances.Worked with automobile dealerships for payment when there were repurchase agreements.



IC Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Collection Manager

  • 1984 - 1987

  I was hired as the Assistant Collection Manager and promoted to Collection Manager in first year.Managed the collection of all loan portfolios including mortgages, equity lines of credit, auto, personal and student loans, and credit cards. Developed and enhanced monthly reports. Represented credit union at all court collection proceedings and at all bankruptcy proceedings.Worked with collection agencies and attorneys. Oversaw the full repossession process. As needed, served as loan officer and underwriter. Processed, approved or denied applications during peek periods.