Experience

Georgia Department of Community Health

• United States
• Government Administration
• 300 - 400 Employee

• System Analyst 2

  • Jan 2022 - Present

• System Analyst

  • Nov 2016 - Present

  • Healthcare Facility Regulation user account administration using OKTA, Active Directory and Citrix • Healthcare Facility Regulation ASPEN server maintenance and tape backup• Healthcare Facility Regulation System configuration• Daily diagnostics and resolution of end users’ application and/or hardware issues via SysAid, phone, Microsoft Teams and Skype for Business.• Develop end user procedure instructions for system configuration, SSL VPN and DCH Wifi connections.• Liaison between field employees, Inventory Manager and ASPEN Coordinator; managing projects; back up each as needed• Complete new hire IT training as needed Show less

• Help Desk Analyst 2

  • Aug 2015 - Nov 2016



Georgia State Board of Pardons and Paroles

• Greater Atlanta Area

• Applications Support Analyst

  • 1999 - Jul 2015

  • Successfully transitioned agency end users from Oracle mainframe to Wed-based applications. Effectively engage key business units, IT, vendor management, field representatives, programmers and developers. • GCIC (Georgia Crime Information Center) Administrator working directly with the GBI (Georgia Bureau of Investigations) to established state-wide connections while maintaining compliance. • Plan, establish and provide cost effective training curriculum to office staff and of all current technologies for access to web based applications. Managing network installations and upgrades. • Daily diagnostics and resolution of end users application issues using TOAD via MOJO, phone, VPN or Chromebook screen share as required communicating with needed business unit. • Create and submit SQL statements to DBA Show less