Experience

Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• System Support Engineer



Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• System Support Engineer

  • Aug 2015 - Present

  • Provide client support and technical issue resolution• Configure client’s equipment• Configure software• Provide training to clients in the use of systems and applications• Obtain general understanding of OS and application operations related to company offered services• Perform regular updates of servers• Research and learn about new software in the market that relates to the organization’s functions• Identify and solve various IT related problems• Provide Network configuration, deployment and support for customers and third parties.• TCP/IP protocol suite (IP Addressing, subnetting routing and routed protocols)• The configuration of routing and switching equipment.• The basic configuration of firewalls.• Remote support of on-site engineers and end users/customers during installation.• Speaking with customers via email and phone for initial requirement capture.• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, Qos)• Ability to create new network design and ability to assess the network requirements and suggest recommendations based on the requirements to the management.• Manage user accounts, permissions, email, anti-virus, anti-spam.• Document network problems and resolution for future reference.• Analyze traffic behaviors to great extent and find out the issues and solve it.