Customer Service Specialist

• May 2022 - Present

Key Responsibilities: Respond to inbound customer inquiries via phone, email, and chat, in a friendly and professional manner Provide accurate and timely information to customers regarding their donations, account status, and any other related inquiries Troubleshoot and resolve customer issues, escalating more complex issues to the appropriate department Update customer information and account records as necessary Ensure compliance with organizational policies and procedures, as well as relevant laws and regulations Continuously seek to improve the customer service experience through feedback and suggestions from customers and colleagues Show less

Administrative Assistant

• Sep 2020 - May 2022

Community Associate

• Sep 2019 - Jan 2020

Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries; Direct visitors by maintaining employee and department directories; giving instructions; Maintains security by following procedures; monitoring logbook; Maintains telecommunication system by console operation; Maintains safe and clean reception area by complying with procedures, rules, and regulations. Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries; Direct visitors by maintaining employee and department directories; giving instructions; Maintains security by following procedures; monitoring logbook; Maintains telecommunication system by console operation; Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Customer Services Agent

• May 2018 - Jul 2019

Passenger Handling: Check -in; Boarding and Arrival Agent Passenger Handling: Check -in; Boarding and Arrival Agent

Administrator

• Mar 2018 - May 2018

Learnership administrator

• Jun 2017 - Jun 2017

Office Assistant

• Apr 2017 - Jun 2017

Front Desk Agent

• Aug 2015 - Aug 2015

^Kept front desk tidy and presentable with all necessary material (pens, forms, paper etc.) ^Greet and welcome guests ^Answer questions and address complaints ^Answer all incoming calls. ^Prepared outgoing mails with customers based on their appointment tracks and cancellations. ^Monitored office supplies, place orders and did stock controls. ^Kept updated records and files ^Monitored office expenses and costs ^Kept front desk tidy and presentable with all necessary material (pens, forms, paper etc.) ^Greet and welcome guests ^Answer questions and address complaints ^Answer all incoming calls. ^Prepared outgoing mails with customers based on their appointment tracks and cancellations. ^Monitored office supplies, place orders and did stock controls. ^Kept updated records and files ^Monitored office expenses and costs