Experience

Ada Health

• Germany
• Hospitals and Health Care
• 200 - 300 Employee

• Freelance Translator

  • Jan 2018 - Present

  - Translating and proofreading content for the Medical Knowledge and Marketing department. - Conducting thorough testing of conditions, question flows, cases, and relevant tools. - Offering valuable feedback on the uses of the Spanish language in the Latin American contexts. - Translating and proofreading content for the Medical Knowledge and Marketing department. - Conducting thorough testing of conditions, question flows, cases, and relevant tools. - Offering valuable feedback on the uses of the Spanish language in the Latin American contexts.



Dreamfit

• Poland
• Spectator Sports
• 1 - 100 Employee

• Group Fitness Instructor

  • Nov 2021 - Present

  - Taught classes of 15-20 students with diverse cultural backgrounds and fitness levels. - Provided guidance on workout methods, strength training exercises, and proper techniques. - Contributed to the overall success of the fitness facility with expertise and dedication. - Taught classes of 15-20 students with diverse cultural backgrounds and fitness levels. - Provided guidance on workout methods, strength training exercises, and proper techniques. - Contributed to the overall success of the fitness facility with expertise and dedication.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Independent IT, Marketing and Design Consultant

  • Jan 2012 - Present

  - Providing strategic consulting services to private clients across diverse areas of expertise. - Managing end-to-end processes, from creation and development to regular updates, for branding, corporate identity, and design projects. - Demonstrating proficiency in multilingual content translation and revision. - Implementing effective business management solutions, including content management systems, e-commerce platforms, and hotel management systems. - Overseeing editorial projects to ensure successful outcomes. - Offering strategic technology consulting services to clients, delivering valuable insights and solutions. Show less



Palau de les Arts Reina Sofía

• Spain
• Entertainment Providers
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2019 - Jun 2019

  - Collaborating with the head of the education department to manage administrative tasks, communications, and internal reports. - Providing support in organizing the activity calendar for the education department and execution of educational projects. - Managing communication channels and maintaining relationships with educational entities. - Collaborating with the head of the education department to manage administrative tasks, communications, and internal reports. - Providing support in organizing the activity calendar for the education department and execution of educational projects. - Managing communication channels and maintaining relationships with educational entities.



Associação Vox Maris

• Musical Director

  • Jun 2015 - Mar 2018

  - Conducted rehearsals and directed performances during concerts to deliver captivating and harmonious renditions. - Responsible for comprehensive vocal technique training to enhance choir members' singing abilities and performance level. - Developed the activities calendar, meticulously planning rehearsals, performances, and choral events for optimized scheduling. - Successfully organized and coordinated a choral trips to festivals, providing an opportunity to showcase talent and build musical connections. - Provided diligent oversight of choir organization and actively participated in securing funding and sponsorships to support growth and endeavors. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Manager

  • Jun 2017 - Feb 2018

  As the Quality Manager for Abbott Diabetes Care (EMEA), I held a pivotal role in ensuring excellence in client-related processes. My key responsibilities included:- Monitoring and Reporting: Regularly monitoring and reporting on various aspects, such as systems performance, key performance indicators (KPIs), quality performance indicators, and scorecards, to maintain high standards.- Customer Experience Analysis: Conducting detailed analysis of client experience, detractor trends, and customer service follow-ups, enabling data-driven insights for continuous improvement.- Process Improvement: Identifying tendencies, errors, and areas needing correction, implementing effective processes to optimize customer service and overall quality.- Customer Service Aptitude Test: Taking charge of modeling the Customer Service Aptitude Test, incorporating various channels such as IVR and email, while ensuring responses are correctly tied to cases or agents.- Escalations and Medical Event Group: Handling follow-ups on escalation structures and Medical Event Group requests, ensuring prompt and efficient resolution.- Participating in training sessions to stay updated on product developments and industry trends.- Contributing to continuous improvement initiatives, sharing valuable feedback to enhance customer support processes and services. Show less

• Customer Representative

  • Nov 2016 - Jun 2017

  - Customer Support Specialist for Abbott Diabetes Care (Spain).- Handling inbound and outbound calls and emails, providing timely and effective technical support for glucose monitoring devices.- Ensuring prompt and accurate answers to customer inquiries, addressing technical issues, and troubleshooting problems.- Providing follow-up assistance to customers, ensuring their concerns are fully resolved and fostering positive customer experiences.- Demonstrating in-depth knowledge of Abbott Diabetes Care products and services to deliver high-quality support and information to clients.- Maintaining detailed records of customer interactions and technical support provided for effective tracking and future reference.- Collaborating with internal teams to escalate complex technical issues and ensure swift resolution.- Upholding Abbott Diabetes Care's commitment to delivering exceptional customer experiences and promoting customer loyalty. Show less



Grupo Caseiro

• Portugal
• Restaurants
• 1 - 100 Employee

• Marketing and IT Manager

  • Jan 2013 - Oct 2016

  - IT Network and Device Management: Overseeing servers, computer systems, LAN/WLAN interfaces, printers, CCTV cameras, laptops, and desktops in various group businesses. - User Support and Supplier Management: Providing guidance to network equipment users, communicating with IT service suppliers, and tracking needs, orders, and expenses in consumables. - Equipment Inventory and Maintenance: Managing an updated inventory of equipment, installing/updating operating systems, configuring user accounts and emails, and implementing access control systems. - Branding and Corporate Identity: Ensuring a cohesive and impactful image across the hospitality sector for various group brands. - Digital Strategy and Marketing: Executing digital marketing strategies to boost brand awareness and engagement, optimizing the group's digital presence. - Website Development and Multimedia Projects: Leading development and implementation of institutional websites, work platforms, and multimedia projects to showcase the group's offerings effectively. - Social Media Management: Strategizing and executing brand strategy on social networks, providing native content, and translating it for diverse markets. - Internal Management System Implementation: Streamlining internal communication and managing administrative tasks flow for seamless operations. - Coordination and Collaboration: Collaborating with PR manager to plan communication for different group brands, coordinating advertisements, press releases, product demos, interviews, and publications with external teams. Show less



UNLP-Universidad Nacional de La Plata

• Assistant Lecturer of the Signature Vocal Technique I

  • Apr 2007 - Apr 2014

  As an Assistant Lecturer, I played a pivotal role in facilitating a conducive learning environment and supporting the Professor in delivering high-quality education. My key responsibilities included: - Working closely with the Professor to assist in the seamless assembly and preparation of classes, ensuring that the curriculum aligns with the course objectives and academic standards. - Conducting extensive research to source and curate updated and relevant bibliography, enriching the course material and providing students with comprehensive resources. - Taking an active role in dictating practical classes, engaging students with interactive and informative sessions to reinforce theoretical concepts through practical applications. - Providing personalized assistance and guidance to students, addressing their queries, clarifying doubts, and supporting their academic growth throughout the subject. - Assisting in grading assignments, examinations, and projects, maintaining accuracy and fairness in evaluation to foster a conducive learning environment. - Ensuring a well-organized and disciplined classroom environment conducive to effective learning, encouraging active participation and fostering student engagement. - Collaborating with the Professor to enhance the curriculum by incorporating innovative teaching methodologies, promoting critical thinking, and encouraging intellectual curiosity among students. - Being available to offer one-on-one consultations, academic advisement, and mentorship, catering to individual student needs and fostering a supportive learning experience. - Participating in academic support initiatives, such as workshops, study groups, and tutoring programs, to provide additional assistance and resources for students' academic success. Show less



ASSOCIAÇÃO VOX SDR

• Assistant Conductor

  • Sep 2011 - Dec 2012

  - Providing valuable support to the Musical Director in planning and executing musical performances, contributing to the overall artistic vision and execution. - Conducting thorough research to explore and curate diverse repertoire, enriching the musical program with a wide range of selections. - Taking charge of conducting rehearsals and concerts, guiding musicians and performers to achieve exceptional musical renditions. - Sharing my expertise in singing and piano through engaging and personalized lessons, nurturing the musical talents of students and performers. - Providing vocal technique instruction during rehearsals, assisting vocalists in refining their skills and enhancing the overall vocal performance. - Offering artistic guidance and mentorship to musicians and performers, encouraging artistic expression, and fostering a collaborative and creative musical environment. - Collaborating with the Musical Director to develop compelling and diverse musical programs, ensuring captivating and memorable performances. - Assisting in creating musical arrangements and adaptations to tailor the repertoire to the ensemble's unique strengths and characteristics. - Coordinating and managing various aspects of musical performances, ensuring seamless execution and delivering captivating experiences to the audience. Show less



Centro Castellanoleonés

• Spain
• Restaurants

• Musical Director

  • Sep 2009 - Aug 2011

  - Offering comprehensive and personalized vocal technique instruction to singers, fostering a strong foundation and honing their vocal abilities. - Diligently browsing and curating a diverse repertoire, incorporating an array of musical styles and genres to enrich performances. Additionally, composing original pieces to add a unique and artistic touch to the ensemble's repertoire. - Taking charge of conducting rehearsals and concerts, orchestrating seamless performances and guiding musicians and vocalists towards exceptional musical renditions. - Cultivating a spirit of collaboration and unity among ensemble members, facilitating seamless coordination and synergy during rehearsals and performances. - Nurturing the musical growth and development of students and performers, providing constructive feedback and support to foster continuous improvement. - Contributing to the development of the ensemble's artistic vision, shaping musical interpretations, and inspiring performers to explore new horizons in their musical journey. - Overseeing all aspects of performance production, including set design, lighting, and sound, to create immersive and immersive musical experiences. Show less



Escuela Nuestra Señora de Fátima

• Spain
• 1 - 100 Employee

• Music Teacher

  • May 2008 - Aug 2011

  As a Music Teacher for Primary and Secondary School, I held a key role in shaping students' musical education and fostering their passion for music. My responsibilities included: - Designing and developing a comprehensive and engaging music curriculum for students, encompassing various musical concepts, genres, and performance skills. - Establishing an effective evaluation process to assess students' progress and understanding of musical concepts, providing constructive feedback to support their growth. - Delivering engaging and interactive music lessons, inspiring students to explore their musical abilities, develop their skills, and appreciate the beauty of music. - Maintaining a well-organized and disciplined classroom environment to create an optimal space for effective learning and creativity. - Providing guidance and coaching to students in preparation for musical performances, nurturing their confidence and stage presence. - Taking the lead in organizing music-related academic events, such as concerts, acts and recitals, to showcase students' talents and achievements. - Collaborating with fellow teachers and staff to integrate music education into cross-curricular activities, fostering a well-rounded educational experience. - Offering support and mentorship to students, fostering a positive and encouraging learning environment that inspires their musical growth. - Cultivating an appreciation for various musical genres and styles, exposing students to diverse musical cultures and traditions. - Organizing and leading extra-curricular music activities, such as music clubs and ensembles, to provide additional opportunities for students to explore their musical interests. Show less



Colegio de Psicólogos, Distrito XI

• Founder and Musical Director

  • Mar 2008 - Aug 2011

  As the Founder and Music Director of the choir, I held a multifaceted role in cultivating musical excellence and inspiring performers to reach their full potential. My key responsibilities encompassed: - Offering comprehensive and personalized vocal technique instruction to singers, fostering a strong foundation and honing their vocal abilities. - Diligently browsing and curating a diverse repertoire, incorporating an array of musical styles and genres to enrich performances. Additionally, I composed original pieces, adding a unique and artistic touch to the ensemble's repertoire. - Taking charge of conducting rehearsals and concerts, orchestrating seamless performances, and guiding musicians and vocalists towards exceptional musical renditions. - Cultivating a spirit of collaboration and unity among ensemble members, facilitating seamless coordination and synergy during rehearsals and performances. - Nurturing the musical growth and development of students and performers, providing constructive feedback and support to foster continuous improvement. - Contributing to the development of the ensemble's artistic vision, shaping musical interpretations, and inspiring performers to explore new horizons in their musical journey. - Overseeing all aspects of performance production, including set design, lighting, and sound, to create immersive and unforgettable musical experiences. Show less