Senior Product Manager

• Jul 2022 - Present

Product Manager

• Sep 2021 - Jul 2022

Associate Product Manager

• Aug 2020 - Aug 2021

Project Lead

• May 2019 - Aug 2020

Support Supervisor

• Sep 2018 - May 2019

Account Coordinator

• Nov 2016 - Aug 2018

Customer Experience Supervisor

• Feb 2016 - Nov 2016

As a part of the management team, I performed various duties to ensure smooth operations of the store. This included opening/ closing, handling money, communicating expectations with brand associates, and ensuring customer satisfaction. I closely monitored brand associate progress throughout the day and worked with employees to make sure our stores’ goals were met. As a part of the management team, I performed various duties to ensure smooth operations of the store. This included opening/ closing, handling money, communicating expectations with brand associates, and ensuring customer satisfaction. I closely monitored brand associate progress throughout the day and worked with employees to make sure our stores’ goals were met.

Student Success Center Coordinator | Librarian

• Aug 2015 - Aug 2016

Managed a large, four section library in a high school with 800 students participating in a variety of programs on campus. Worked with administration, guidance counselors, teacher, and other staff members on a daily bases. Provided students with college application help, financial aid information, and support when needed. Programs include: virtual learning, college coursework, AmeriCorps VISTA, and library volunteers. Attended three professional development seminars on utilizing library… Show more Managed a large, four section library in a high school with 800 students participating in a variety of programs on campus. Worked with administration, guidance counselors, teacher, and other staff members on a daily bases. Provided students with college application help, financial aid information, and support when needed. Programs include: virtual learning, college coursework, AmeriCorps VISTA, and library volunteers. Attended three professional development seminars on utilizing library software, providing help with research papers, and developing goals for your library. Processed, catalogued, and labeled 1000's of new materials throughout the year. Performed clerical activities, such as answering calls, typing, Microsoft word and excel, and photocopying. Redirected and resolved conflict among students and their peers. Worked with diverse backgrounds, varying socio-economic statuses, at-risk student populations, and with students who have different physical and learning abilities. Show less Managed a large, four section library in a high school with 800 students participating in a variety of programs on campus. Worked with administration, guidance counselors, teacher, and other staff members on a daily bases. Provided students with college application help, financial aid information, and support when needed. Programs include: virtual learning, college coursework, AmeriCorps VISTA, and library volunteers. Attended three professional development seminars on utilizing library… Show more Managed a large, four section library in a high school with 800 students participating in a variety of programs on campus. Worked with administration, guidance counselors, teacher, and other staff members on a daily bases. Provided students with college application help, financial aid information, and support when needed. Programs include: virtual learning, college coursework, AmeriCorps VISTA, and library volunteers. Attended three professional development seminars on utilizing library software, providing help with research papers, and developing goals for your library. Processed, catalogued, and labeled 1000's of new materials throughout the year. Performed clerical activities, such as answering calls, typing, Microsoft word and excel, and photocopying. Redirected and resolved conflict among students and their peers. Worked with diverse backgrounds, varying socio-economic statuses, at-risk student populations, and with students who have different physical and learning abilities. Show less

Crisis Consultant

• Jan 2014 - May 2014

Provided support and on-the-spot referrals for community members of all ages in crisis. Answered calls on a 24-hour suicide and crisis hotline. This position required critical decision-making skills. I had to determine if each call met the 5-point criteria for an emergency situation, while keeping an accurate record of entire conversation. This internship required adherence to a code of ethics and confidentiality. I received Crisis Consultant Training and ASIST training in order to be able to… Show more Provided support and on-the-spot referrals for community members of all ages in crisis. Answered calls on a 24-hour suicide and crisis hotline. This position required critical decision-making skills. I had to determine if each call met the 5-point criteria for an emergency situation, while keeping an accurate record of entire conversation. This internship required adherence to a code of ethics and confidentiality. I received Crisis Consultant Training and ASIST training in order to be able to provide a safe, nonjudgmental, and positive environment when helping those in crisis or in need of assistance. Show less Provided support and on-the-spot referrals for community members of all ages in crisis. Answered calls on a 24-hour suicide and crisis hotline. This position required critical decision-making skills. I had to determine if each call met the 5-point criteria for an emergency situation, while keeping an accurate record of entire conversation. This internship required adherence to a code of ethics and confidentiality. I received Crisis Consultant Training and ASIST training in order to be able to… Show more Provided support and on-the-spot referrals for community members of all ages in crisis. Answered calls on a 24-hour suicide and crisis hotline. This position required critical decision-making skills. I had to determine if each call met the 5-point criteria for an emergency situation, while keeping an accurate record of entire conversation. This internship required adherence to a code of ethics and confidentiality. I received Crisis Consultant Training and ASIST training in order to be able to provide a safe, nonjudgmental, and positive environment when helping those in crisis or in need of assistance. Show less

Student Financial Counselor

• Feb 2013 - May 2014

As a student financial counselor I worked with parents and students addressing their concerns regarding financial aid. My duties included answering parent and student phone calls; helping parents feel as ease throughout financial aid process; assisting students and parents who came into the office with questions; documenting communications in a computer system; and assisting full-time staff as needed. This job required adherence to a code of ethics and confidentiality. I worked with people from… Show more As a student financial counselor I worked with parents and students addressing their concerns regarding financial aid. My duties included answering parent and student phone calls; helping parents feel as ease throughout financial aid process; assisting students and parents who came into the office with questions; documenting communications in a computer system; and assisting full-time staff as needed. This job required adherence to a code of ethics and confidentiality. I worked with people from diverse backgrounds, varying socio-economic statuses, and with students who had different physical and learning abilities. Show less As a student financial counselor I worked with parents and students addressing their concerns regarding financial aid. My duties included answering parent and student phone calls; helping parents feel as ease throughout financial aid process; assisting students and parents who came into the office with questions; documenting communications in a computer system; and assisting full-time staff as needed. This job required adherence to a code of ethics and confidentiality. I worked with people from… Show more As a student financial counselor I worked with parents and students addressing their concerns regarding financial aid. My duties included answering parent and student phone calls; helping parents feel as ease throughout financial aid process; assisting students and parents who came into the office with questions; documenting communications in a computer system; and assisting full-time staff as needed. This job required adherence to a code of ethics and confidentiality. I worked with people from diverse backgrounds, varying socio-economic statuses, and with students who had different physical and learning abilities. Show less