System Automation and Release Engineer

• Sep 2017 - Present

MacArthur Foundation Onsite System Engineer

• May 2014 - Aug 2017

Provides onsite support as an escalation point and handled all VIP Issues. All previous skills and key contributions from my past job experiences have been used and apply to this position.Key Contributions:• Perform all remote engineer tasks• Deploy, manage and support CUCM, CME and CUC phone system• Create and manage virtual servers in VMware vSphere portal• Configure, deploy and maintain test Meraki equipment in the current infrastructure• Identify, isolate, repair, and fix any major issues with the network and systems• Edit and create scrips to pull data for inventory and auditing purposes• Assist CIO with infrastructure and equipment decisions• Redesigned wireless network layout and implemented fixes in a high-rise setting• Cleaned up and implemented File encryption for HIPPA files• Support AV solutions for all conference rooms• Administer mailboxes and run message traces in the O365 Environment• Provide front line support for the key card system and surveillance system• Train and support onsite and remote helpdesk team• Wrote and provided how-to and FAQ documents to improve the ability to support our partners• Defuse and isolate incidents with high stressed users to reduce the impact of the issue Show less

L1 engineer

• Apr 2014 - May 2014

Provide remote help desk support for multiple partners +10,000 end users. Key Contributions:• Provided personal customer service with communication through email and verbal conversations• Solved issues within one interaction with the user• Escalated issues with full details and suggested resolution if I did not have the access to make the change• Supported in-house applications along with office suite• Maintained and managed user accounts and permissions in AD and exchange servers Show less

System Support Specialist

• Jan 2014 - Mar 2014

Short term 3-month contract to provide remote help desk support for a global company named Mylan Pharmaceutical with +10,000 End users for their migration from Lotus Notes to Microsoft 2013 suite. Key Contributions: • Provided functionality support to show end users how to use the suite • Troubleshoot connection issues to the exchange server • Created documentation for solutions to recurring issues for end user forms • Troubleshoot account issues in outlook • Troubleshoot IPhone and Blackberry connection to the exchange server and help users access their profiles threw their phones. Show less

Network Administrator

• Jan 2009 - May 2013

Provided support for 200 (windows 2000 and XP Professional users) internal employees, 6 remote Users, 750 Students, and dressing Helpdesk requests with a broad scope including system provisioning, questions pertaining to desktop applications and maintenance of the Windows Server 2000/2003 infrastructure. Activities included provisioning of new systems, configured new accounts, addressed new hire notifications, administered system and managed and maintained all aspects of the systems and network in a large scale, 900+ client (PC and Macintosh) school. Key Contributions:• Supervised and managed network technicians • Responsible and provided help-desk services for school and dorm users• Identified, isolated and repaired any major issues with the network and system• Controlled access to files and folders by using shared permissions, local group policy in a Windows 2000 Environment• Managed, maintained, and programmed Cisco switches, firewalls, and core equipment• Supported, backed-up, re-imaged, installed, upgraded, and troubleshot all PCs and laptops hardware and software• Installed, configured, monitored, troubleshot, and remotely administered using Terminal Services• Developed, managed, evaluated, and implemented maintenance and repair procedures for equipment to ensure that school computers and audio-visual equipment are available and in working order• Mapped out and deployed wireless routers for the dorms, and lobbies of the campus buildings• Set-up, configured and administered remote VPN and firewall• Successfully managed day-to-day operations of Network LAN/WAN and program administration activities, including on-site fault management support for detection, isolation and correction of abnormal network operations and network connectivity while having maintained Client/Server hardware components and its peripherals Show less

Network Administrator (Continued)

• Jan 2009 - May 2013

• Responsible for immediate response to network service outages, through proper application of tools, expertise, and troubleshot techniques to resolve service disruptions; and provided follow up to ensure remediation• Used Active Directory to create, update, and manage group policy objects to apply security policies to help protect the user environment; to redirect folders to a central network location• Assisted with migration to VMWare and creation of virtual servers • Disaster recovery planning, design and implementation • Built and maintain a 900+ client network• Effectively interacted with all staff, including development, database administration group, and area support personnel to ensure superior customer satisfaction comfortable learning environment for client• Trained and supervised Junior administratorsPerformed all Network Technician responsibilities in addition to administrative duties Show less

Assistant Manager of Tech Services

• Aug 2010 - May 2011

Provided leadership and management skills for the IT department Key Contributions:• Managed and disciplined all lab assistants and data center workers• Suggested major changes to the IT department and budget committee

Mail Administrator

• May 2010 - Aug 2010

Provided support to 900+ end users on mail issues. Identified, researched, and resolved Mail server problems. Respond to telephone calls, email and personnel requests for technical support with the mail server and accounts. Documented, tracked and monitored the problem to ensure a timely resolution.• Assist in configuring Merak Icewarp server• Created and deleted email addresses for user web email accounts• Cleaned up old email accounts that are no longer in use• Assist with team projects and assignments when needed• Managed and edited a Python Script that created all incoming student’s mail and domain accounts from the new student registry Show less

Network Technician

• Jan 2008 - Jan 2009

Provided support to 900+ end users on a variety of issues. Identifies, researches, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.• Utilized problem solving and analytical skills to install and manage cable system • Used TCP/IP protocols to troubleshoot network connectivity• Provided direct, onsite support for workstations, laptops, servers, printers, scanners and facility specific network devices• Gathered information, assessed problems and fixed hardware and software issues for end-users• Researched cost efficient solutions for Network and end-users issues• Acted as a liaison between help desk and college personnel• Updated and managed confidential information regarding network and end-user profiles• Analyze, identify possible technical issues, solutions and provide critical information to operations• Serve as technical resource for other team members and departments• Assist in Network admin responsibilities Show less

Consultant

• May 2012 - Aug 2012

Provided leadership skills and management for employees and help build a customer base • Formulated Excel documents to increase efficiency in revenue • Organized files and created categories to improve productivity • Improved, managed and maintained website • Consulted with owner on purchase of new equipment • Attended convention and selected product for the coming year • Created business correspondence • Developed database for prospective customers Provided leadership skills and management for employees and help build a customer base • Formulated Excel documents to increase efficiency in revenue • Organized files and created categories to improve productivity • Improved, managed and maintained website • Consulted with owner on purchase of new equipment • Attended convention and selected product for the coming year • Created business correspondence • Developed database for prospective customers