Experience

Trust Sourcing

• Ukraine
• Information Technology & Services
• 1 - 100 Employee

• Operations Manager

  • Nov 2021 - Present

  • Company's own product: Mr. Tomato LXP App - operations, sales & marketing supervision www.mrtomato.com / mrtomato.io• Budgeting• Business processes building • Company's own product: Mr. Tomato LXP App - operations, sales & marketing supervision www.mrtomato.com / mrtomato.io• Budgeting• Business processes building



Grand Admiral Resort & SPA

• Deputy GM, Director of Sales

  • Jan 2019 - Mar 2021

  • Managing the sales team• Operations Supervision & Hotel Departments Co-ordination• Key account management, contract negotiation• Revenue management and pricing strategy (B2B, B2C, online channels)• Elaborating of general sales plans for the sales team• Budgeting• Introduction and expanding of sales analytics system (rooms, events, F&B etc.)• Analytics and reports• Elaboration, Implementation and Improvement of service/sales/processes standards• Hotel representation at international travel fairs• Competitive environment monitoring

• Deputy Director for Development, Director Of Sales & Marketing

  • Jan 2013 - Jan 2019

  • Managing the sales & marketing team• Key account management, contract negotiation• Implementation of new CRM for the sales department (Fidelio CCM) and the SPA department (TNG)• Sales & Marketing strategy • Introducing of new sales & marketing instruments and channels• Revenue management and pricing strategy (B2B, B2C, online channels)• Elaborating of general sales plans for the sales team• Budgeting• Elaborating, Implementation and Improvement of service/sales/processes standards• Working as a member of pre-opening team of the spa center• Hotel representation at partners' events• Competitive environment monitoring• Analytics and reports

• Director of Sales

  • Jan 2012 - Jan 2013

  • Managing the sales team• Key account management• Revenue management and pricing strategy (B2B, B2C, online channels)• Elaborating of general sales plans for the sales team and the hotel• Budgeting• Elaborating and Implementing of service/sales standards• Reporting and analytics



Premier Palace Hotel

• Ukraine
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Dec 2004 - Dec 2011

  Sales:• Attracting of new B2B clients and supporting the business of the present ones (corporate companies & travel agencies / active & passive sales / account management)• Negotiations on rates and co-operation conditions, contracting• Conducting group & event requests• Hotel Representation at the international events (Great Hotels Sales Forums, travel fairs etc.)• Manager on Duty on weekends• Support of ‘Weekend Packages’ and ‘Wedding Packages’ product (elaboration, calculation, renewal, co-ordination of hotel departments etc.)• New employees training• Gathering and processing of the statistic data, reportingCopyright:• Editing the ‘City Walks’ section in the Hotel Digest (2007-2009)Marketing & PR (2005-2006):• Full co-ordination of the launch and the following support (menu structure, copyright, editing, photo management, news announcing, newsletters) of the three hotel internet sites: refreshed www.premier-palace.com, new www.fitness.premier-palace.com, www.conference.premier-palace.com• Brand Management of ‘Premier Palace Fitness Club’ product: revenue plans, analytics abd reporting, implementation and promotion of new services, printed materials production, internet site support

• Conference Service Specialist, Business Center Administrator

  • Mar 2002 - Dec 2004

  • Presenting of the hotel conference facilities to potential clients and processing requests for events• Events onsite support (premises arrangement, co-ordination of hotel departments, basic technical support etc.)