Experience

East Tennessee Children's Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Generalist

  • Aug 2022 - Feb 2023

  Knoxville, Tennessee, United States • Assist with benefit plans (medical, dental, vision, short- and long-term disability, FSA/HSA, etc.), and hospital employee benefits (tuition reimbursement, relocation assistance, etc.) • Assist with talent acquisition, recruitment, and retention processes • Coordinate/oversee leave management processes • Suggest new HR programs to create an efficient and conflict-free work environment • Review market data, departmental pay structures, and employee salaries monthly and make… Show more • Assist with benefit plans (medical, dental, vision, short- and long-term disability, FSA/HSA, etc.), and hospital employee benefits (tuition reimbursement, relocation assistance, etc.) • Assist with talent acquisition, recruitment, and retention processes • Coordinate/oversee leave management processes • Suggest new HR programs to create an efficient and conflict-free work environment • Review market data, departmental pay structures, and employee salaries monthly and make suggestions to executive level management regarding employee pay rates • Organize departmental events to enhance company morale • Assist with resolutions regarding employee related issues • Maintain accurate employee data electronically and on paper • Assist in the development and implementation of HR policies • Review HR-related laws and ensure hospital policies/procedures are compliant with current laws • Assist with hospital employee appreciation activities (holiday events, tailgate parties, recognition, etc.) Show less



Bluemont Group, LLC

• United States
• Food and Beverage Services
• 1 - 100 Employee

• HR Data Analyst

  • Jun 2022 - Jul 2022

  ● Identified business challenges and opportunities for improvement and used data analysis to make strategic recommendations. ● Supported recruiting processes with data and statistics for trends and patterns. ● Supported HR and Operations teams with various business functions and ensured the proper analytics and data were available for internal users. ● Assessed HR analysis processes and provided recommendations for new methods to enhance analytics for internal customers. ● Fulfilled… Show more ● Identified business challenges and opportunities for improvement and used data analysis to make strategic recommendations. ● Supported recruiting processes with data and statistics for trends and patterns. ● Supported HR and Operations teams with various business functions and ensured the proper analytics and data were available for internal users. ● Assessed HR analysis processes and provided recommendations for new methods to enhance analytics for internal customers. ● Fulfilled ad hoc requests for reports determining HR trends, exception reporting analysis, etc. ● Audited Bluemont's system of records for data integrity to include, but not limited to: process audits, improvement of manual updates to employee records, and data cleanliness. ● Assisted payroll with audits such as workers' comp and year-end audits. ● Collaborated with the accounting department to compose audit reports to include, but not limited to: job profile matching, cost center validations, and other audits. ● Contributed to system decision-making, scoping, and arranging HR system projects to suppose the overall HR strategy. Show less



Vanderbilt Mortgage and Finance, Inc

• United States
• Financial Services
• 300 - 400 Employee

• Financial Research Analyst

  • Dec 2020 - May 2022

  Alcoa, Tennessee, United States ● Researched data regarding payment history, payment adjustments based on APR, escrow, insurance policies, tax payments, late/return charges, overages, etc. ● Handled customer, both internal and external, requests for more extensive information. ● Handled Microsoft Office programs, SQL, and financial calculators with ease and confidence. ● Comprehended extensive information concerning standard concepts, practices, and procedures within the Loan Services department. ● Worked on… Show more ● Researched data regarding payment history, payment adjustments based on APR, escrow, insurance policies, tax payments, late/return charges, overages, etc. ● Handled customer, both internal and external, requests for more extensive information. ● Handled Microsoft Office programs, SQL, and financial calculators with ease and confidence. ● Comprehended extensive information concerning standard concepts, practices, and procedures within the Loan Services department. ● Worked on projects related to Loan Services practices for Vanderbilt Mortgage and Finance, Inc., and its subsidiaries. ● Worked alongside varying departments, including Human Resources, to learn new skills related to the department and make recommendations for programs / events when asked. ● Assisted in training new team members. ● Completed other duties as assigned. Show less



Edfinancial Careers

• United States
• Higher Education
• 200 - 300 Employee

• HES Specialist

  • Dec 2018 - May 2020

  ● Answered inbound calls from students/parents for varying universities and colleges regarding admissions, financial aid (federal and state), advising, and bursar office questions. ● Used a variety of programs including, but not limited to: Microsoft Office, Peoplesoft, Ellucian Colleague, and Ellucian Banner systems to provide information to students/parents. ● Answered inbound calls from federal loan borrowers to assist them with their accounts (enrolling in new repayment plans, making… Show more ● Answered inbound calls from students/parents for varying universities and colleges regarding admissions, financial aid (federal and state), advising, and bursar office questions. ● Used a variety of programs including, but not limited to: Microsoft Office, Peoplesoft, Ellucian Colleague, and Ellucian Banner systems to provide information to students/parents. ● Answered inbound calls from federal loan borrowers to assist them with their accounts (enrolling in new repayment plans, making payments, account updates, account research, etc.). ● Completed data entry tasks when needed. ● Used a variety of systems, including NSLDS, to maintain loan records. ● Assisted with FAFSA Verification documentation. ● Completed multiple loan servicing tasks as assigned. ● Assisted in the training and mentoring of new hires, including post-training follow-ups. ● Worked alongside other departments, including HR and Compliance, to broaden skillset and gain knowledge of different areas of the company. ● Assisted other representatives during live phone calls. Show less