Career Services Coordinator

• Jun 2023 - Present

- Collaborate with Skills Development Program to ensure community members have access to potential opportunities. - Review and match CVs edited through CV editing services with job opportunities from partners. - Develop and implement internal recruitment strategy for external courses with partners. - Research and identify relevant job openings, courses, events, and organizations in Lisbon for community members. - Refer community members to external opportunities that align with their profiles. - Provide support to community members participating in Entrepreneurship initiatives for potential external entrepreneurship opportunities. - Collaborate with other Employment team coordinators, leads, and volunteers on projects and initiatives for integrated services. - Recruit and train volunteers for career services procedures when necessary. - Maintain an updated database of community members. - Manage tracking tools and improve them as needed. - Respond to messages and inquiries from community members regularly. - Assist the Employment Manager in partnership development. - Support the Employment Program Manager in creating monthly, and quarterly reports, and tracking employment-related data. - Actively participate in team and LP activities whenever possible. Show less

English Teacher

• Feb 2022 - Present

Online English Teacher

• Apr 2022 - Dec 2022

English Teacher

• Jan 2022 - Mar 2022

English Teacher

• Jun 2019 - Oct 2021

Working in the Government run MOET’s (Ministry of Education and Training) National Foreign Languages Project 2020, where I taught local Vietnamese school teachers; Strong grasp of several online learning platforms including Google classroom, Zoom and Moodle. Adjusted teaching methods, strategies, and materials to meet the needs and abilities of the students. Collaborated with the project team to accomplish the goals and to think through the problems. Encouraged Vietnamese students to analyse and make informed arguments in order to develop their critical thinking skills. Show less

English and Portuguese Teacher

• Mar 2019 - May 2019

English Teacher

• Nov 2018 - Mar 2019

English Teacher

• Oct 2018 - Nov 2018

• Jan 2018 - Oct 2018

• Nov 2017 - Jan 2018

• Fulfilled short-term substitute teaching requirements for various group levels and age groups. • Adopted temporary leadership role for after school programme such as social programme.

Helpline Officer

• May 2015 - Sep 2017

• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention • Commit to the department's service standards. • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients. • liaise with various departments in order to effectively assist members • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention • Commit to the department's service standards. • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients. • liaise with various departments in order to effectively assist members • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases

Sales Executive

• Jan 2014 - Mar 2015

• Acquire new customers via pro-active outbound calling. • Respond to all customers enquires within given timescales, efficiently and effectively • Responsible for the acquisition of Portuguese-speaking customers • Inform customers about all products, actual promotions and customers’ benefits. • Demonstrate excellent knowledge of different gaming products – Sports, Casino and Poker. • Build relationships with customers. • Work alongside the Customer Service and Fraud teams to ensure operational efficiency in the market. • Work closely with the Manager to ensure the business is well informed on all activity in the market. • Answer telephone and email inquiries from customers regarding the issues related to the website and gaming • Assist customers via phone and e-mail. • Research, resolve, and respond to questions received in accordance with set policies and procedures. • Maintain and update accurate customer and sales data into CRM (Salesforce and Finadmin). Show less

English Teacher

• Jun 2008 - May 2010

http://www.britanic.com.br/ • classroom management; • planning, preparing and delivering lessons to a range of classes and age groups; • preparing and setting tests, examination papers and exercises; • marking and providing appropriate feedback on oral and written work; • devising, writing and producing new materials, including audio and visual resources; • freelance teaching on a one-to-one basis; • basic administration, such as keeping student registers and attendance records. Show less

Teacher Assistant

• Feb 2006 - May 2008

• Assisted teacher with student academic goals, by working with small groups of children or an individual child. • Assisted teacher in the enforcement of classroom management and behavioral plans, creating an environment that is appropriate for learning. • Assisted teacher with the planning, preparation and implementation of differentiated instruction for individual students and groups. http://www.ear.com.br • Assisted teacher with student academic goals, by working with small groups of children or an individual child. • Assisted teacher in the enforcement of classroom management and behavioral plans, creating an environment that is appropriate for learning. • Assisted teacher with the planning, preparation and implementation of differentiated instruction for individual students and groups. http://www.ear.com.br