Experience

BEECHTREE | PEPPERLAND by HKB RETAIL (SMC) PVT. LTD

• Pakistan
• Retail Apparel and Fashion
• 200 - 300 Employee

• Senior Manager Information Technology Operations

  • Dec 2021 - Present



Gracious Events Management Company

• Managing Director

  • Jan 2012 - Dec 2021

  www.facebook.com/graciouspakistan www.facebook.com/graciouspakistan



Allianz Technologies Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Manager Information Technology Operations

  • Mar 2011 - Mar 2021

  Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.Manage and increase the effectiveness and efficiency of Support Services (HR, IT, Operations, Outbound and Finance), through improvements to each function as well as coordination and communication between support and business functions.Play a significant role in long-term planning, including an initiative geared toward operational excellence.Oversee overall financial management, planning, systems and controls.Management of agency budget in coordination with the Managing Director.Development of individual program budgetsInvoicing to funding sources, including calculation of completed units of service.Payroll management, including tabulation of accrued employee benefits.Supervise and coach office manager on a weekly basis.Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.Maintaining Intersection's archival and administrative files.Administering payroll and employee benefits and organizational insurance.Develop long-range forecasts and maintain long-range financial plans.Contribute to short and long-term organizational planning and strategy as a member of the management team



ZonG a China Mobile Company

• Regional In Charge Training & Quality Assurance

  • Oct 2007 - Mar 2011

  Out-Bound & In-house Training Programs on regular basis (Sales & Customer Services)Training and development of the staff and to act as the central link for better organizational relationsQuality Assurance of all Customer Touch PointsTNA Generation & Training ExecutionStrategic planning to enhance the Organizational DevelopmentEmployee Comment Sampling Techniques Development and surveys Out-Bound & In-house Training Programs on regular basis (Sales & Customer Services)Training and development of the staff and to act as the central link for better organizational relationsQuality Assurance of all Customer Touch PointsTNA Generation & Training ExecutionStrategic planning to enhance the Organizational DevelopmentEmployee Comment Sampling Techniques Development and surveys



Telenor Pakistan

• Training and Development Executive

  • Jan 2005 - Sep 2007

  Employee Motivation Programs and Behavioral Training SessionsCoordination between the organizational departments for better coordination Motivational Support to whole departmentTraining and Development of staff to meet KPI and AHT targetsEvent Management and Training Sessions both in-house and out-bound venues Employee Motivation Programs and Behavioral Training SessionsCoordination between the organizational departments for better coordination Motivational Support to whole departmentTraining and Development of staff to meet KPI and AHT targetsEvent Management and Training Sessions both in-house and out-bound venues



The Nation pakistan

• Sub Editor – Online Research & Development Unit

  • Jun 2003 - Jan 2005

  Research on the market trends and the innovation of new products for print and electronic versionsRegular Contribution of Articles for the print version of The Nation (Newspaper), S+ The Sunday Magazine and Magazine L’Femme.Development of the The Nation’s official website and introduction of new interactive chapters. Research on the market trends and the innovation of new products for print and electronic versionsRegular Contribution of Articles for the print version of The Nation (Newspaper), S+ The Sunday Magazine and Magazine L’Femme.Development of the The Nation’s official website and introduction of new interactive chapters.



New Khan Transport Company

• Training & Development Officer

  • Jan 2002 - May 2003

  Training and Development of the StaffWorked as a Liaison and formulate a complete data base of the employees. Taking care of the personal data and information, user account management and trouble shooting various issues of employers and providing better solutions. Designing different techniques and strategies in the betterment of organization and for smooth operations. Training and Development of the StaffWorked as a Liaison and formulate a complete data base of the employees. Taking care of the personal data and information, user account management and trouble shooting various issues of employers and providing better solutions. Designing different techniques and strategies in the betterment of organization and for smooth operations.



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Research Assistant

  • Jan 2001 - Jan 2002

  Company Name: Brands Survey Chicago; Major Responsibilities: To conduct surveys on different brands in rural and sub rural areas in Pakistan Company Name: Brands Survey Chicago; Major Responsibilities: To conduct surveys on different brands in rural and sub rural areas in Pakistan