Experience

Jefferson Chevrolet

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Relations Manager

  • May 2014 - Present

  Duties include but not limited to resolving customer concerns from Sales & Service Departments. Business Development Sales Duties include but not limited to resolving customer concerns from Sales & Service Departments. Business Development Sales



Southfield Chrysler

• Sales

  • Jan 2013 - Jan 2014

  Sales/Lease Retention Duties are to place calls from company database to customize options & persuade clients to allow Southfield Chrysler to retain their renewal business. Sales/Lease Retention Duties are to place calls from company database to customize options & persuade clients to allow Southfield Chrysler to retain their renewal business.



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Marketing Department Coach

  • Dec 2007 - Dec 2012

  Consistently exceeds sales goals for the past 4 years. Selected Achievements Facilitates the Peer Mentor program which prepares account managers for leadership roles within the company in addition to training the mentors to coach their peers toward improvements in our core metrics which have improved by 35%. Average handling time Product sales Incremental actives Launched Motivation squad which plans monthly department functions to increase employee morale Strategizes with peers to increase sales, improve quality of services and minimize call defects though calibrations, focus groups & side by side listening sessions. Assist in training new hires Show less



Rock Financial/Quicken Loans

• Mortgage Banker

  • Oct 2005 - Nov 2007

  Customize loan options for clients who were in the market to refinance or purchase a new home. Customize loan options for clients who were in the market to refinance or purchase a new home.



American Equity Mortgage, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Loan Officer

  • Jan 2003 - Oct 2005

  Customize finance options for clients who were looking to refinance or purchase a home. Specialized in B tier loans, arms etc. Customize finance options for clients who were looking to refinance or purchase a home. Specialized in B tier loans, arms etc.