Experience

Mount Green Housing Association

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Communications and HR Officer

  • Nov 2021 - Present

  • Responsible for ensuring applicable guidelines and company policies are adhered to throughout employee relations issues. • Involvement and management of ER matters in collaboration with senior management team. • Developing and implementing HR initiatives and systems in line with business priorities and HR plan to improve employee experience. • Supporting the full range of recruitment activities. • Ensuring the timely and accurate input and maintenance of employee information and data through HRIS, people platforms, and business reporting systems. • Monitoring completion and supervision of records and performance management reviews. • Creating, maintaining, sharing, and embedding process templates and documentation. • Developing and maintaining content from web and social media channels to execute planned campaigns and events for online and printed content. Show less



Limitless

• United States
• Entertainment Providers
• 1 - 100 Employee

• Microsoft and Unilever People Advisor

  • Sep 2019 - Nov 2021

  • Worked with People Partners to increase managerial capability with people management issues, through coaching and workshops. • Established new ways to make processes smoother, more efficient and positively impact the employee experience. • Provided support as the escalation point for the People Operations team regarding complex queries. • Worked with People Partners to increase managerial capability with people management issues, through coaching and workshops. • Established new ways to make processes smoother, more efficient and positively impact the employee experience. • Provided support as the escalation point for the People Operations team regarding complex queries.



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Marketing and Sales Executive

  • Oct 2017 - Sep 2019

  • Achieved “Top Rated Seller” status within 12 months, consistent ROI of 300% and 98% positive feedback rating. • Communicated with customers and vendors on an on-going basis to answer questions, resolve disputes and provide further details about items for sale or alternatives, thus ensuring a smooth transaction and ideal customer shopping experience. • Conducted research and analysis on products and optimizing listings using SEO techniques. • Achieved “Top Rated Seller” status within 12 months, consistent ROI of 300% and 98% positive feedback rating. • Communicated with customers and vendors on an on-going basis to answer questions, resolve disputes and provide further details about items for sale or alternatives, thus ensuring a smooth transaction and ideal customer shopping experience. • Conducted research and analysis on products and optimizing listings using SEO techniques.



International Citizen Service

• Non-profit Organizations
• 1 - 100 Employee

• Community Empowerment Volunteer

  • Jun 2017 - Sep 2017

  • Delivered workshops on Domestic Violence, Hygiene & Sanitation, Financial Independence, and Sexual Reproduction & Health Rights both in the office and within the communities. • Improved performance, operations and productivity of my team in Ghana by 55%. • Managed the financial budget of £15000 and the social media pages (including forums & blogs). • Increased following and engagement on Twitter & Facebook by 180%. • Delivered workshops on Domestic Violence, Hygiene & Sanitation, Financial Independence, and Sexual Reproduction & Health Rights both in the office and within the communities. • Improved performance, operations and productivity of my team in Ghana by 55%. • Managed the financial budget of £15000 and the social media pages (including forums & blogs). • Increased following and engagement on Twitter & Facebook by 180%.



Ladbrokes

• Entertainment Providers

• Marketing Executive

  • Jul 2015 - Jun 2017

  • Delivered front-line contact to customer by telephone, in person and on social media pages. • Proofread existing Copy and amending as appropriate for website, press and customers. • Developed new and old business relationships via direct and indirect communication. • Wrote press releases and implemented high-impact strategies to target new business opportunities. • Led weekly team meetings regarding business plans and reports. Followed up through the organization and promotion of weekly events in line with KPIs. • Conducted tele-sales, identifying additional selling opportunities and followed up all leads. Show less



Hamptons International

• Oman
• Real Estate
• 1 - 100 Employee

• Customer Service Consultant

  • 2015 - 2016

  • Provided front line customer service support on behalf of Hamptons offices to customers via inbound telephone calls and Webchat. • Generated high quality leads for in both Sales and Lettings. • Developed business relationship with existing and past business leads. • Cross selling relevant Hamptons products and services to applicants and vendors/landlords alike. • Provided front line customer service support on behalf of Hamptons offices to customers via inbound telephone calls and Webchat. • Generated high quality leads for in both Sales and Lettings. • Developed business relationship with existing and past business leads. • Cross selling relevant Hamptons products and services to applicants and vendors/landlords alike.



Rebecca Goodyear PR

• Marketing and Social Media Intern

  • 2013 - 2014

  • General administrative duties included answering inbound calls and email enquiries. • Responsible for maintaining and updating clients’ social media databases using Hootsuite with accounts on Twitter, Facebook, Instagram, Pinterest and Google+. • Developing marketing support through presentations, posters, brochures and editing videos. • Writing and proofreading Copy. • Updating clients' websites using WordPress. • General administrative duties included answering inbound calls and email enquiries. • Responsible for maintaining and updating clients’ social media databases using Hootsuite with accounts on Twitter, Facebook, Instagram, Pinterest and Google+. • Developing marketing support through presentations, posters, brochures and editing videos. • Writing and proofreading Copy. • Updating clients' websites using WordPress.



BBC

• Italy
• Technology, Information and Internet
• 1 - 100 Employee

• Runner

  • 2012 - 2012

  • Worked with series producer and researcher to ensure Proms Extra was within schedule deadlines and budget. • Catered to on screen talent and crew’s needs on location shoots in Royal Albert Hall, BBC Western House, Royal College of Music and Cadogan Hall. • General office duties which included printing, scanning, photocopying, running errands and providing support for the production team. • Worked with series producer and researcher to ensure Proms Extra was within schedule deadlines and budget. • Catered to on screen talent and crew’s needs on location shoots in Royal Albert Hall, BBC Western House, Royal College of Music and Cadogan Hall. • General office duties which included printing, scanning, photocopying, running errands and providing support for the production team.