Taylre Oard
Mortgage servicing support specialist at The Peoples State Bank- Claim this Profile
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Bio
Credentials
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Notary Public
The Peoples State BankFeb, 2018- Nov, 2024
Experience
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The Peoples State Bank
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United States
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Banking
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1 - 100 Employee
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Mortgage servicing support specialist
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Apr 2019 - Present
• Leveraged Encompass, FHLMC, FHLBI, and several other systems to input and compile data gathered from various sources.• Delivered notifications of interest changes, modifications, delinquencies and insurance to customers.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. • Audited files regularly to detect and correct paperwork and processing errors.• Performed daily maintenance of loan database.• Defined strategies and created a plan to achieve ambitious operational objectives. Show less
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Customer Service Representative
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Apr 2017 - Apr 2019
• Consulted with customers to determine best methods to resolve service and billing issues.• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.• Evaluated customer account information to assess current issues and determine potential solutions. • Trained 2-6 new employees each month in procedures and policies in order to maximize team performance. Show less
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Bank Teller
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Oct 2016 - Apr 2017
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs. • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.• Served approximately 100-120 customers each shift, remaining composed and professional even in high-stress situations.• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
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hhgregg
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United States
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Retail
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700 & Above Employee
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Sales Specialist
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Jun 2013 - Aug 2016
• Handled direct sales with a goal of utmost consumer satisfaction, bringing about a balance between the organizational and customer needs. • Monitored and optimized inventory for smooth day to day operations. • Managed cash handling and conducted credit verifications as required • Handled direct sales with a goal of utmost consumer satisfaction, bringing about a balance between the organizational and customer needs. • Monitored and optimized inventory for smooth day to day operations. • Managed cash handling and conducted credit verifications as required
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University of Indianapolis
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United States
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Higher Education
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700 & Above Employee
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Resident Assistant
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Aug 2010 - May 2013
• Helped maintain a mentally and physically healthy atmosphere. • Fostered education through service with targeted resident programs. • De-escalated stressful situations amongst the roommates as well as community guideline violations. • Maintained good academic standing and being a positive role model while working on call in residence halls. • Helped maintain a mentally and physically healthy atmosphere. • Fostered education through service with targeted resident programs. • De-escalated stressful situations amongst the roommates as well as community guideline violations. • Maintained good academic standing and being a positive role model while working on call in residence halls.
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Education
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2009 - 2013
University of Indianapolis
Bachelor of Science - BS, Criminal Justice and Corrections
Community
