Experience

ÉLAN Aesthetics

• United States
• Medical Practices
• 1 - 100 Employee

• Office Manager

  • Jun 2022 - Present

  - Oversee all day-to-day operations while focusing on employee growth and the business's overall success - Hire, train, and responsible for the development of employees - Serve as staff liaison, providing yearly performance evaluations, hosting monthly departmental meetings, while emphasizing an open-door policy - Responsible for employee time cards and processing payroll - Order supply, retail, and professional products, while overseeing inventory management and cost of goods - Create and implement standard operating procedures for the organization to adhere to - Partner with CEOs and Marketing Manager to create retail and treatment promotions - Responsible for resolving customer service concerns and complaints Show less



Faces of South Tampa

• United States
• Medical Practices
• 1 - 100 Employee

• Retail Services Manager

  • Oct 2019 - Jun 2022

  - Oversaw inventory management, ordered supplies, retail merchandise, and professional products - Provided product knowledge training to all staff members - Served as patient liaison, providing skin care assessments and recommended products to address skincare concerns - Onboarded new employees, created employee development plans, and assisted with employee evaluations - Scheduled appointments, answered incoming calls, checked clients in/out for appointments - Partnered with the Marketing Director to run promotions that would boost sales Show less



Ocean Properties Southwest Florida Collection

• Hospitality
• 1 - 100 Employee

• Spa Manager

  • Sep 2017 - Oct 2019

  - Oversaw the direction and development of the spa and twenty-five employees - Monitored finances, labor, and spending. Partnered with accounting to assist with budget forecasting and provided details regarding the profit and loss statements - Performed daily inspections to ensure cosmetic and health code standards were maintained - Ordered supply, retail, and professional products, while overseeing inventory management and cost of goods - Responsible for resolving customer service concerns and complaints Show less



Innisbrook Resort

• United States
• Hospitality
• 100 - 200 Employee

• Spa Operations Manager

  • Feb 2013 - Sep 2017

  - Oversaw the direction and development of the spa and twenty eight employees - Managed employee payroll, scheduling, staffing, and employee development - Oversaw inventory management, ordered supplies, retail merchandise, and professional products - Provided product knowledge training to all staff members - Responsible for resolving customer service concerns and complaints - Oversaw the direction and development of the spa and twenty eight employees - Managed employee payroll, scheduling, staffing, and employee development - Oversaw inventory management, ordered supplies, retail merchandise, and professional products - Provided product knowledge training to all staff members - Responsible for resolving customer service concerns and complaints



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Store Supervisor

  • Aug 2010 - Feb 2013