Experience

Commonwealth Oral & Facial Surgery
• United States
• Medical Practices
• 1 - 100 Employee
• Patient Access Coordinator

  • May 2022 - Present


The Marketplace Agency and Eldercare Associates, Inc.

• Broker Assistant

  • Oct 2021 - May 2022

  • Collected, analyzed, and confirmed private health information to determine proper Medicare Part C and D plans for clients during the annual review period. • Display consistent, positive attitude towards customers, peers, and other personnel, while managing call volumes of up to 600 calls per day with team. • Answer inbound calls from existing and future policyholders to answer inquiries and discuss insurance options. • Use Salesforce to create new accounts and maintain existing accounts. • Manage paperwork discrepancies and promptly resolve issues. • Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.



DoorDash

• United States
• Software Development
• 700 & Above Employee

• Doordash Driver

  • Sep 2020 - Oct 2021

  • Managed time effectively to make deliveries on time, supported high customer satisfaction and built brand reputation. • Retained a 4.8-star rating with over 500 deliveries combined. • Contacted customers to ensure the best customer service and resolved issues with orders. • Managed time effectively to make deliveries on time, supported high customer satisfaction and built brand reputation. • Retained a 4.8-star rating with over 500 deliveries combined. • Contacted customers to ensure the best customer service and resolved issues with orders.


Instacart
• United States
• Technology, Information and Internet
• 700 & Above Employee
• Instacart Shopper

  • Sep 2020 - Oct 2021


Kona Ice of Central Virginia

• Food Truck Driver

  • May 2021 - Aug 2021

  • Solely operated all aspects of the Kona Ice snow cone truck, managed time efficiently with an irregular schedule, and traveled across the Central Virginia Region. • Coordinated services with various event clientele to ensure great customer service. • Trained new hires how to be successful sole drivers. • Solely operated all aspects of the Kona Ice snow cone truck, managed time efficiently with an irregular schedule, and traveled across the Central Virginia Region. • Coordinated services with various event clientele to ensure great customer service. • Trained new hires how to be successful sole drivers.

• Food Truck Driver

  • Jun 2020 - Aug 2020


Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • May 2019 - Aug 2019

  • Displayed enthusiasm and promoted "Second-Mile" service to customers. • Managed transactions with efficiency at drive-thru, slashing wait times and helped to achieve the record of serving 152 cars in an hour. • Successfully communicated with all team members to navigate job duties and complete daily tasks. • Displayed enthusiasm and promoted "Second-Mile" service to customers. • Managed transactions with efficiency at drive-thru, slashing wait times and helped to achieve the record of serving 152 cars in an hour. • Successfully communicated with all team members to navigate job duties and complete daily tasks.