Taylor Zipp

Customer Service Manager at Dream Big Ventures
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Skills

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Bio

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Credentials

  • Bing Ads Accredited Professional
    Microsoft
    Jan, 2018
    - Oct, 2024
  • Google Ad Words Certified
    Google
    Jan, 2018
    - Oct, 2024
  • Inbound Marketing Certified
    HubSpot
    Jan, 2018
    - Oct, 2024

Experience

  • Dream Big Ventures
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Customer Service Manager
      • May 2021 - Present

      Lead efficient client engagement by promptly addressing client emails and inquiries, demonstrating outstanding communication skills and a strong commitment to client satisfaction. Analyze day-end reports, supervise wire transactions, uphold controls, update month-end reconciliations, and collaborate on resolving discrepancies. Streamlined protocols and resources, improving team efficiency and onboarding with cross-departmental collaboration. Establish and maintain annual calendar, expertly guiding client projects for seamless execution from inception to completion. Show less

  • NY Moore Hostel
    • United States
    • Hospitality
    • Office Manager & Group Sales Cordinator
      • May 2019 - Mar 2021

      • Prepared daily, weekly, and monthly reports, as well as an updated calendar of appointments• Conducted meetings with representatives from booking channels, including Booking.com, Agoda, and others, to deliberate on the performance of our property.• Performed accounting functions, including cash reconciliations and wire transfers• Organized office operations and emergency procedures• Supervised, mentored, trained, and coached our front desk staff and delegated assignments to ensure maximum productivity• Created a weekly staff schedule for 15+ employees• Generated quotations and orchestrated travel groups ranging from 20 to 65 individuals on a consistent basis, all the while managing concurrent allocations for hostel accommodations. Show less

    • Front Desk Receptionist
      • Nov 2018 - Apr 2019

      • Checking guests in and out of the hostel - serving as a general information desk with knowledge of New York sites, recommendations, and directions while providing excellent customer service• Responding to e-mails and phone inquiries• Researching weekly activities and events for guests• Maintaining rates and allocations with respect to availability• Overseeing daily hostel operations and handling all types of situations• Basic building maintenance and room service

  • Aira
    • Automation Machinery Manufacturing
    • Aira Agent
      • Sep 2019 - Jun 2020

      Visual Interpreter for the blind and visually impaired through Google glass camera technology. • Resolve caller issues quickly and thoroughly. • Work with callers on successfully completing a given task quickly and effectively. • Developed exceptional customer service skills and appropriate diagnostic techniques. Visual Interpreter for the blind and visually impaired through Google glass camera technology. • Resolve caller issues quickly and thoroughly. • Work with callers on successfully completing a given task quickly and effectively. • Developed exceptional customer service skills and appropriate diagnostic techniques.

  • Epic Estate Treasures
    • United States
    • Retail
    • Store Manager
      • Jul 2016 - Nov 2018

      • Contributed to team effort by accomplishing unfinished tasks as needed • Prepared sales reports; analyzed results and possible store improvements • Maintain data relative to clients, accounts and documented customer interactions • Implementing all visual merchandising standards • Managed all social media sales initiatives • Worked the sales floor to cultivate successful relationships with retail customers • Contributed to team effort by accomplishing unfinished tasks as needed • Prepared sales reports; analyzed results and possible store improvements • Maintain data relative to clients, accounts and documented customer interactions • Implementing all visual merchandising standards • Managed all social media sales initiatives • Worked the sales floor to cultivate successful relationships with retail customers

  • Liquidator Pros
    • United States
    • Retail
    • Sales & Client Coordinator
      • Sep 2015 - Jul 2016

      Liquidator Pros is a liquidation company assisting with downsizing, estate sales or business foreclosures within the Denver area. I was the front desk representative and cashier at these sales. • Responsible for ensuring that all customers receive excellent service through direct salesmanship and prompt and courteous service. • Maintaining professionalism with a wide variety of clients going through a transitional or hard period in their lives • Assisting in physical inventory counts • Watching out for loss prevention through leakage and theft. Show less

Education

  • Summit High School
    2012 - 2015

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