Taylor Franklin

Junior Data Engineer at Songspace
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Contact Information
us****@****om
(386) 825-5501
Location
Nashville, Tennessee, United States, US

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Credentials

  • Data Engineer with Python
    DataCamp
    Jan, 2023
    - Nov, 2024

Experience

  • Songspace
    • United States
    • Musicians
    • 1 - 100 Employee
    • Junior Data Engineer
      • Jul 2021 - Present

      Manage batched data pipeline for existing clients of FUGA (parent company) who wish to add their data to Songspace Monitor success rate of pipeline runs, troubleshoot, and report any issues to Client Services team Write client specific extract, transform, and load scripts for ingestion into their accounts Complete data validation and/or exploratory data analysis of client provided data to ensure required fields and necessary joins exist for custom ingestions Manage batched data pipeline for existing clients of FUGA (parent company) who wish to add their data to Songspace Monitor success rate of pipeline runs, troubleshoot, and report any issues to Client Services team Write client specific extract, transform, and load scripts for ingestion into their accounts Complete data validation and/or exploratory data analysis of client provided data to ensure required fields and necessary joins exist for custom ingestions

  • Nashville Software School
    • United States
    • Software Development
    • 200 - 300 Employee
    • Data Scientist
      • Sep 2020 - Jul 2021

      An intensive 9-months part-time evening and weekend program designed to prepare highly motivated adult learners with prior academic or professional experience in statistics, quantitative research, and/or software engineering for a Data Scientist or related position. Completed individual and group projects to answer data questions and presented those findings using primarily Python, R, and SQL and their respective packages Fully remote course-work and collaboration for group projects using Zoom, Slack, and GitHub in a simulated agile work environment Show less

  • Warby Parker
    • United States
    • Apparel & Fashion
    • 700 & Above Employee
    • Associate Manager, Customer Experience
      • Oct 2017 - Jul 2021

      Oversee a team of Customer Experience Leads (5) and their direct reports (10 each)Regularly monitor inbound volume and service levels of phone, email, chat, and SMS to ensure our team is delivering exceptional customer experiencesGather data and/or feedback from team members to collaborate with the Customer Experience Leadership Team to create solutions designed to improve both the customer and employee experience

    • Team Lead, Customer Experience
      • Sep 2015 - Sep 2017

      Led a team of 10 customer-facing AdvisorsEnsured qualitative and quantitive standards were met by team membersUsed data-driven feedback to coach team members on their performanceFacilitated bi-weekly check-ins and trainings for team members Served as a go-to for escalated and sensitive customer interactions.

    • Advisor, Customer Experience
      • Apr 2015 - Sep 2015

      Delivered above-and-beyond customer service through phone, email, chat, and SMS systems.Creatively problem-solved unique customer experiences and channeled recurring customer feedback to the appropriate business owners.

  • Broadcast Music, Inc. (BMI)
    • United States
    • Musicians
    • 700 & Above Employee
    • Account Executive
      • Sep 2014 - Mar 2015

      Provided customer care and generated revenue through new and renewal sales calls Sold the value of music and the services BMI provides to businesses Educated customers on copyright laws and music licensing Provided customer care and generated revenue through new and renewal sales calls Sold the value of music and the services BMI provides to businesses Educated customers on copyright laws and music licensing

  • Tin Roof
    • Louisville, Kentucky Area
    • Bartender and Server
      • Apr 2013 - Sep 2014

      Ensured quality customer service for patrons Made cocktails and served food in a fast paced environment Produced audio for live entertainment Ensured quality customer service for patrons Made cocktails and served food in a fast paced environment Produced audio for live entertainment

  • Marlimar Mobile Strategies
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • My University Mobile Account Manager
      • May 2012 - Oct 2013

      Solely managed day-to-day operations of the My University Mobile program. Managed 20+ existing accounts and actively sought new accounts for both Marlimar and My University Mobile program. Recruited users to SMS based program through traditional marketing methods and social media campaigns. Developed SMS marketing programs for new Marlimar clients Solely managed day-to-day operations of the My University Mobile program. Managed 20+ existing accounts and actively sought new accounts for both Marlimar and My University Mobile program. Recruited users to SMS based program through traditional marketing methods and social media campaigns. Developed SMS marketing programs for new Marlimar clients

Education

  • Nashville Software School
    Data Science
    2020 - 2021
  • University of Kentucky
    Bachelor of Business Administration (B.B.A.), Business Management
    2008 - 2012

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